Ediphi

Full-stack Engineer

• Directly lead and mentor a group of 2–4 engineers.
• Collaborate closely with your Product Manager and Designer partners.
• Foster technical excellence.
• Be hands-on.
• Work in a distributed, remote environment.

Engineering Lead

Implementation Specialist

• Lead, coach, and develop a team of Product Specialists responsible for customer onboarding and implementation.
• Own team performance, workload allocation, capacity planning, hiring, onboarding, and career development in partnership with the VP of Customer Success.
• Define and continuously improve Ediphi's implementation methodology, playbooks, onboarding frameworks, and customer-facing processes.
• Build the systems, documentation, and training that enable the team to deliver consistent, high-quality implementations at scale.
• Continuously improve implementation processes to reduce time-to-go-live, increase early adoption, and improve customer outcomes.
• Partner with Customer Success to ensure a seamless transition from Sales through implementation and into long-term adoption.
• Track implementation performance, including time-to-value, adoption, customer health, team capacity, and implementation KPIs, using insights to improve delivery.
• Identify implementation risks early, manage escalations, and remove blockers for both customers and the team.
• Partner with Product, Engineering, and Data to improve implementation workflows, support product validation efforts, and ensure customer needs are represented.
• Travel to customer sites and team events as needed (approximately 20–30%).

Engineering Lead

Implementation Manager