Implementation Manager

Ediphi

Implementation Manager overseeing customer onboarding processes for Ediphi, a leader in cloud-based estimating solutions. Deep understanding of construction workflows and SaaS implementation required.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and developing teams in customer onboarding and implementation within a B2B SaaS environment, focusing on improving processes and driving measurable customer outcomes. Proficient in project management and data-driven decision-making to enhance team performance and customer success.

Highest-signal resume keywords

Implementation Process ImprovementTeam LeadershipProject ManagementData-Driven Decision MakingCustomer Success Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation MethodologyProcess ImprovementPerformance TrackingCapacity PlanningRisk Management

Soft Skills

Clear CommunicationCross-Functional CollaborationCoachingProblem Solving

Tools & Technologies

SalesforceNotionMixpanelProcoreOST

Industry Keywords

B2B SaaSCustomer OnboardingCustomer ImplementationHigh-Growth EnvironmentConstruction Workflows

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Product Specialists responsible for customer onboarding and implementation.
Own team performance, workload allocation, capacity planning, hiring, onboarding, and career development in partnership with the VP of Customer Success.
Define and continuously improve Ediphi's implementation methodology, playbooks, onboarding frameworks, and customer-facing processes.
Build the systems, documentation, and training that enable the team to deliver consistent, high-quality implementations at scale.
Continuously improve implementation processes to reduce time-to-go-live, increase early adoption, and improve customer outcomes.
Partner with Customer Success to ensure a seamless transition from Sales through implementation and into long-term adoption.
Track implementation performance, including time-to-value, adoption, customer health, team capacity, and implementation KPIs, using insights to improve delivery.
Identify implementation risks early, manage escalations, and remove blockers for both customers and the team.
Partner with Product, Engineering, and Data to improve implementation workflows, support product validation efforts, and ensure customer needs are represented.
Travel to customer sites and team events as needed (approximately 20–30%).

Requirements

What you’ll need

5+ years in implementation, professional services, or customer success at a B2B SaaS company, with at least 2 years in a people management or team lead role
Demonstrated experience improving or scaling implementation processes in a high-growth environment
Strong understanding of construction, estimating, or preconstruction workflows preferred; experience with platforms like Procore, OST, or similar estimating tools is a plus
Proven track record driving fast time to value and measurable adoption outcomes across a portfolio of customers
Strong project management skills with the ability to manage multiple customer engagements and team priorities simultaneously
Clear, direct communicator and cross-functional collaborator, comfortable working with customers, executives, and internal stakeholders
Data-driven approach to team performance and customer outcomes; uses metrics to make process and people decisions
Experience with Salesforce, Notion, Mixpanel, or similar tooling preferred

Benefits

Comp & perks

Remote working environment (U.S. based)
Competitive salary and stock options
Unlimited PTO (and we actually encourage you to use it)
Health, dental, vision, and life insurance
Parental leave
A phenomenal, remote-first team that deeply cares about creating great products