EDB

Delivery Director, Professional Services

EDB

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Lead

About the role

  • Manage and grow Professional Services business in the Americas and US Public Sector.
  • Responsible for all aspects of the services business, focusing on enhancing customer adoption and driving customer satisfaction.
  • Manage a growing team of Consultants, Solution Architects, and Project Managers.
  • Work with services partners to create a flexible and cost effective delivery network.
  • Contribute to and execute the EDB Customer Experience (CX) strategic vision.
  • Partner closely with EDB Sales and drive solutioning of CX services during the presales phase.
  • Ensure excellence in Customer delivery, and managing operational success metrics.

Requirements

  • 15+ years demonstrated experience directly managing, leading and building a Professional Services business preferably in support of an enterprise technology, data or AI platform.
  • 10+ years demonstrated experience of successfully building, growing, and scaling services teams and book of businesses, successfully delivering to booking, revenue, and margin targets.
  • 10+ years of contract development and successful negotiation of professional services commercials within a contracting cycle.
  • Excellent strategic thinking and problem-solving skills
  • Detail oriented with excellent follow through skills and a sense of urgency.
  • Exceptional stakeholder management skills, with a customer-first approach.
  • Excellent communication and execution of responsibilities, reporting and accountable to the VP of Professional Services or similar role.
  • Proven experience building and leading a team of 10+ people in a fast-paced, growing company.
  • Demonstrated experience with a subscription-based business model, delivering on-premises and SaaS solutions.
  • Demonstrated success of building and executing initiatives to improve quality, reliability, efficiency, and repeatability of services offerings and deliveries.
  • Experience managing technical, cross-functional professional services teams (e.g., consulting, implementation, trainers, project managers, product development, sales engineering, support, customer success) and delivery partners.
  • Serves as an expert in Professional Services internally and externally with customers and partners.
  • Ability to travel up to 50%.
Benefits
  • EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness.
  • Access to CuraLinc to aid employees in health and wellness tips and practices.
  • Wellness Fridays extending to December 2026!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Professional Services managementcontract developmentnegotiationsubscription-based business modelSaaS solutionscustomer delivery excellenceoperational success metricsteam buildingscaling services teamsstrategic vision execution
Soft Skills
strategic thinkingproblem-solvingdetail orientedstakeholder managementcustomer-first approachcommunicationexecution accountabilityleadershipfollow throughsense of urgency