ECSO CLOUD

Customer Support

• Support the IT support team in daily operations (1st & 2nd level support)
• Receive and handle support requests via email and ticketing system
• Install, configure, and maintain hardware and software
• Troubleshoot and resolve issues in collaboration with experienced colleagues
• Document IT processes and support cases
• Participate in internal IT projects and rollouts

Internship – IT Customer Support

Account Executive

• Develop and implement sales strategies to promote ECSO Cloud's cloud hosting and housing services
• Identify and approach potential customers and maintain existing client relationships to build long-term partnerships
• Conduct market analysis and competitive monitoring to identify trends and uncover new business opportunities
• Prepare and present proposals and contracts tailored to customers' individual requirements
• Collaborate with the technical team to ensure the delivered services meet and exceed customer expectations

Internship – IT Customer Support

Sales Representative