ECSO CLOUD

Customer Support

• Unterstützung des IT-Support-Teams im täglichen Betrieb (1st & 2nd Level Support)
• Annahme und Bearbeitung von Support-Anfragen per E-Mail und Ticketsystem
• Installation, Konfiguration und Wartung von Hard- und Software
• Fehleranalyse und -behebung in Zusammenarbeit mit erfahrenen Kolleg:innen
• Dokumentation von IT-Prozessen und Supportfällen
• Mitarbeit bei internen IT-Projekten und Rollouts

Praktikum – IT Kundensupport

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Praktikum – IT Kundensupport

Internship – IT Customer Support