Internship – IT Customer Support

ECSO CLOUD

Internship in IT customer support for ECSO cloud services, involving team support and project contributions. Opportunity to learn about modern IT environments and cloud technologies.

Posted 6/3/2026internshipRemote • 🇩🇪 GermanyEntry LevelWebsite

Tech Stack

Tools & technologies

CloudLinux

About the role

Key responsibilities & impact

Support the IT support team in daily operations (1st & 2nd level support)
Receive and handle support requests via email and ticketing system
Install, configure, and maintain hardware and software
Troubleshoot and resolve issues in collaboration with experienced colleagues
Document IT processes and support cases
Participate in internal IT projects and rollouts

Requirements

What you’ll need

Basic knowledge of Windows and/or Linux operating systems
Interest in networking technologies, cloud services, and IT security
First experience in IT support is an advantage but not required
Analytical thinking, a structured working style, and strong problem-solving skills
Team player with good communication skills and enjoyment in interacting with people

Benefits

Comp & perks

Insight into modern IT environments and cloud technologies
Hands-on involvement in a dynamic team
Personal mentoring and the opportunity to actively contribute your own knowledge
Flexible working hours and possible remote work components
Opportunity for long-term collaboration after the internship

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Windows operating systemLinux operating systemIT supporttroubleshootinghardware installationsoftware installationconfiguration managementnetworking technologiescloud servicesIT security

Soft Skills

analytical thinkingstructured working styleproblem-solvingteam playercommunication skills