IT Engineer V
ECS
full-time
Posted on:
Location Type: Office
Location: Orlando • Florida • United States
Visit company websiteExplore more
Tech Stack
About the role
- The IT Engineer V leads and is responsible for ensuring the team is technically skilled with good problem-solving abilities.
- This is a hands-on role supporting internal, remote employees, contractors and Managed Services customers.
- IT Engineers are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels.
- This role requires the ability to listen to internal customer technical needs, understand their problems and implement solutions to them.
- Supporting end users via requests (tickets and verbal)
- Running new cables
- Installing servers and UPS’s into racks
- Configuring or repairing new laptops and desktops; maintaining workstations and network performance
- Installing operating systems and applications
- Backing up data
- Swapping out hardware such as hard drives
- Perform research, troubleshooting
- Setting up new employee workstations
- Preparing purchase requisitions and ordering new equipment and parts
- Keeping track of inventory
- Active Directory password resets, additions/updates
- Configuring VOIP phones
- Process documentation
- Training colleagues
- Other related duties and tasks as assigned.
Requirements
- Bachelor's (or higher) degree in computer science, Information Systems, Engineering or other related scientific or technical discipline with 7+ years’ experience in computer hardware repair and helpdesk support
- IT certification required: ITF+ and A+ desired but will accept 3+ years of experience in a similar role in lieu of certifications; Network+ desired (or) attained or working towards CompTIA Security+ certificate
- Knowledge of Apple and Windows machines
- Excellent written and verbal communication skills
- Good interpersonal skills
- Proficient in software installation
- Attention to detail
- Good problem-solving skills
- Good customer service skills
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
computer hardware repairhelpdesk supportsoftware installationnetwork performance maintenanceoperating systems installationdata backuptroubleshootingActive DirectoryVOIP configurationcable installation
Soft Skills
problem-solvinginterpersonal skillscommunication skillsattention to detailcustomer service skillsteam leadershiptraininglisteningcollaborationorganizational skills
Certifications
Bachelor's degreeITF+A+Network+CompTIA Security+