ECS

Systems Engineer

ECS

full-time

Posted on:

Location Type: Office

Location: Hyderabad • India

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Job Level

SeniorLead

Tech Stack

ERPSQLVMware

About the role

  • Provide L1 & L2 remote support for IT infrastructure via ticketing tools, emails, and calls.
  • Troubleshoot and resolve Windows Servers, Exchange, Active Directory, SQL, VMware, Hyper-V, and Office 365 issues.
  • Administer user accounts, manage hardware/software inventory, and ensure license compliance.
  • Oversee system upgrades, patch management, and life cycle management for servers and workstations.
  • Manage data center operations, including virtualization, SAN/NAS storage, and backup solutions.
  • Conduct monthly health checks on IT infrastructure and submit reports to customers.
  • Ensure compliance with security standards and operational best practices.
  • Oversee Microsoft Office 365 tenant operations and escalate issues to Microsoft support when required.
  • Support vulnerability management, security compliance, and disaster recovery planning.
  • Lead IT infrastructure projects, including system installations, GPO deployments, and ERP web security management.
  • Prepare and submit monthly service desk, storage, and print reports.
  • Assist in tape backup operations and provide after-hours support as needed.

Requirements

  • 7-10 years of experience in IT infrastructure management, including: Microsoft Servers, Exchange, Active Directory, SQL Servers
  • Virtualization technologies (VMware, Hyper-V)
  • Storage solutions (SAN/NAS), backup solutions (Commvault, Veeam, Veritas)
  • Microsoft Office 365 administration and hybrid permissions management
  • Strong troubleshooting skills for Windows Servers, Exchange Servers, SQL, and Office 365
  • Hands-on experience in patch management, security compliance, and disaster recovery
  • Ability to monitor system performance, ensure high availability, and manage IT system upgrades
  • Experience in IT project management, including system installations, GPO deployments, and web security management for ERP applications
  • Leadership skills with the ability to manage teams and coordinate with vendors and customers.
  • Bachelor's or Master's degree in Computer Science or a related field
  • Certifications: Microsoft Certified Engineer (MCSA), VMware Certified Engineer, Backup certifications (Veeam, Commvault), CCNA, Red Hat System Administration I (Preferred)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows ServersExchangeActive DirectorySQLVMwareHyper-VSANNASbackup solutionspatch management
Soft Skills
troubleshootingleadershipteam managementvendor coordinationcustomer communication
Certifications
Microsoft Certified Engineer (MCSA)VMware Certified EngineerVeeam certificationCommvault certificationCCNARed Hat System Administration I