ecoplanet

Customer Success Manager

• Active management of a portfolio of medium-sized customers — from onboarding through adoption to long-term partnership
• Development of individual Energy Champion roadmaps for each customer — aligned with regulatory requirements (e.g., EED, ISO 50001, EnMS obligations) and the customer's ambition for energy cost optimization, in harmony with the use of the ecoplanet Cockpit
• Conducting business reviews and translating platform capabilities into measurable customer outcomes
• Close collaboration with customer-side energy leads — you will be their primary sparring partner
• Internal voice of the customers — you provide structured insights to Product, Sales and Leadership
• Building and further developing a small CSM team and contributing to the design of scalable playbooks
• Identifying expansion/upsell potential in the existing customer base in close coordination with the Sales team

Customer Success Lead