ecoplanet

Customer Success Lead

ecoplanet

full-time

Posted on:

Location Type: Remote

Location: Germany

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Active management of a portfolio of medium-sized customers — from onboarding through adoption to long-term partnership
  • Development of individual Energy Champion roadmaps for each customer — aligned with regulatory requirements (e.g., EED, ISO 50001, EnMS obligations) and the customer's ambition for energy cost optimization, in harmony with the use of the ecoplanet Cockpit
  • Conducting business reviews and translating platform capabilities into measurable customer outcomes
  • Close collaboration with customer-side energy leads — you will be their primary sparring partner
  • Internal voice of the customers — you provide structured insights to Product, Sales and Leadership
  • Building and further developing a small CSM team and contributing to the design of scalable playbooks
  • Identifying expansion/upsell potential in the existing customer base in close coordination with the Sales team

Requirements

  • Energy background — one of the following paths (first option preferred): Energy consultant: 3–5+ years in energy consulting, with experience analyzing and optimizing energy consumption for industrial clients or medium-sized companies
  • Energy manager: Proven experience in establishing or operating an Energy Management System (EnMS) on the company side — ideally including ISO 50001 implementation or BAFA audit processes
  • Regulatory know-how: Knowledge of relevant requirements in energy management systems (EED, ISO 50001, BAFA, etc.)
  • Leadership experience: Experience leading or guiding a team — you set high standards and bring people along
  • Hands-on mentality: You work directly with customers — not a purely management role but real operational responsibility
  • Strong communication skills: You distill complexity clearly — with energy managers as well as with executives
  • Fluent German, good English
  • Strong plus / highly relevant: Experience using digital energy tools
  • Experience in an early-stage or high-growth startup
Benefits
  • Competitive compensation including VSOP (Virtual Stock Option Plan)
  • Company bike (JobRad)
  • Public transport pass (Jobticket)
  • Wellpass (wellness program)
  • Modern office in Munich
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
energy consultingenergy management system (EnMS)ISO 50001 implementationenergy consumption optimizationBAFA audit processesregulatory requirementscustomer outcome measurementenergy cost optimizationdigital energy tools
Soft Skills
leadershipcommunicationteam buildingcollaborationcustomer relationship managementinsight generationoperational responsibilityproblem-solvingadaptability