EcoOnline Global

Onboarding Specialist

• Surface opportunities for additional Professional Services that support customer outcomes and escalate them appropriately
• Create Salesforce Opportunities for Professional Services or expansion identified during onboarding
• Monitor onboarding progress to mitigate risks that could affect adoption, retention, or expansion
• Lead structured onboarding journeys, ensuring customers gain confidence in using their system
• Tailor onboarding approaches to meet customer needs, goals, and workflows
• Project manage onboarding timelines, expectations, risks, decisions, and deliverables across multiple customers simultaneously
• Maintain and improve onboarding workflows, SOPs, and documentation to reflect product updates, customer needs, and evolving best practices
• Identify gaps in existing processes and implement scalable improvements
• Contribute to the team knowledge base and internal onboarding resources
• Surface, escalate, and mitigate risks or red flags early in the onboarding process
• Handle internal and customer escalations with professionalism, clear communication, and timely resolution
• Ensure consistency, clarity, and high quality in every customer interaction
• Create resources, maintain documentation, and deliver guidance or training to colleagues on onboarding processes and best practices
• Capture and share customer feedback, enhancement requests, and product insights to inform internal teams

Account Executive

• Operating with a proactive 'hunter' mindset, manage a defined portfolio of existing accounts and own the full transactional sales cycle.
• Inbound Sales: Be the first point of contact for inbound leads, qualify them quickly and close smaller transactions directly up to the agreed threshold.
• Support ongoing upgrade and add-on opportunities that come through high-volume channels, helping maintain a steady pipeline and revenue flow.
• Stay close to product usage and engagement signals, encourage adoption of new features and raise any potential churn risks to the Customer Success team.
• Work closely with Marketing and the BDR team to follow up on campaigns, share customer insights, and keep activity aligned across the pod.

Onboarding Specialist

Inside Sales Representative, Finnish Speaking