Ecologi | B Corp™

Customer Service Representative

Ecologi | B Corp™

full-time

Posted on:

Location Type: Office

Location: Augusta • United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

ERP

About the role

  • Process customer orders in alignment with policies / procedures and service level goals
  • Achieve zero errors during data entry into system
  • Provide customers with accurate and timely quotes as indicate by department KPIs
  • Keep records of customer interactions / transactions ensuring details of inquiries, complaints, comments and actions are fully captured
  • Ensure customer needs are always understood and acted upon at appropriate service levels
  • Respond to customers by telephone or e-mail to provide on-going updates on any open customers request or issues
  • Engage with customers by telephone or e-mail as needed to provide requested information about products and / or the appropriate Morgan contact information for technical / detail support
  • Study product information to acquire professional and working knowledge of Morgan products and services
  • Support colleagues, both inside customer service and throughout the plant
  • Collaborate with all departments to help support customers and other functional business areas when needed
  • Complete all tasks and projects in an accurate and timely manner
  • Perform other duties as assigned.

Requirements

  • High School Diploma or equivalent required
  • Bachelor’s degree preferred
  • Minimum of two (2) years of customer service experience in an industrial or manufacturing environment required
  • Previous experience working in an ERP systems (JD Edwards preferred)
  • Advanced Microsoft Office skills (Word, Excel, PowerPoint)
  • Possess superior organizational and presentation skills
  • Strong interpersonal skills and ability to build lasting relationships
  • Can influence and persuade others through a range of techniques
  • Personable, authentic and emotionally aware
  • Demonstrates a proven ability to deliver on programs and projects
  • Uses sound process for weighting options and making decisions
  • Ability to manage multiple priorities and tasks successfully
  • Ability to work cohesively within a team and independently with minimal supervision
  • Innovative, ambitious and demonstrates integrity.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrycustomer order processingERP systemsJD EdwardsMicrosoft OfficeWordExcelPowerPoint
Soft Skills
organizational skillspresentation skillsinterpersonal skillsrelationship buildinginfluencepersuasionemotional awarenessdecision makingtime managementteamwork
Certifications
High School DiplomaBachelor’s degree