Ecologi | B Corp™

Customer Service Specialist, French

Ecologi | B Corp™

full-time

Posted on:

Location Type: Hybrid

Location: Katowice • 🇵🇱 Poland

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Job Level

Mid-LevelSenior

About the role

  • You'll be the first point of contact for our international customers, making sure their experience is smooth and hassle-free
  • Support customers via email and phone
  • Manage orders, returns, deliveries, and invoice queries
  • Work closely with logistics, finance, and sales teams
  • Keep customer data accurate and up to date
  • Escalate and resolve issues quickly to keep satisfaction high
  • Help improve processes within the Order-to-Cash cycle

Requirements

  • Proficiency in French (B2/C1 or above)
  • Good English – you’ll use it daily internally
  • Strong communication and problem-solving skills
  • Ability to work in a structured, process-driven environment
  • Basic MS Office skills
  • Previous customer service or O2C experience is a plus, not a must
  • Knowledge of Spanish, Italian, or another European language is nice to have
Benefits
  • Hybrid working: 2 days from home, 3 in the Katowice office
  • Permanent contract after a successful probation period
  • A role in a global business with a clear purpose: making the world more sustainable through advanced materials
  • Supportive team, international exposure, and room to grow

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
proficiency in Frenchgood Englishbasic MS Office skillscustomer service experienceOrder-to-Cash (O2C) experience
Soft skills
strong communication skillsproblem-solving skillsability to work in a structured environmentability to work in a process-driven environment