Field Operations Manager
Ecolab
full-time
Posted on:
Location Type: Office
Location: Lancaster • Maryland • Pennsylvania • United States
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Salary
💰 $75,000 - $110,000 per year
About the role
- Lead a team of 8-10 Service Specialists responsible for day and night route management while ensuring service excellence and compliance with applicable regulations / laws
- Take an active role in hiring, assessing, and developing associates to become the next leaders at Ecolab while emphasizing on customer retention, growing existing accounts & maintaining a high level of customer satisfaction
- Ensure your team of service specialists achieves their financial and service delivery goals
- Pursue sales and new business opportunities
- Coordinate initial services and maintain inventory and perform QA visits
- Build and maintain customer relationships within the market
- Be a champion of safety and ensure your team upholds strong safety practices and values
Requirements
- High School diploma or equivalent
- 3 years of field support or service-related industry experience
- Position requires the ability to work overnight shifts as needed
- Position requires the ability to obtain required pest certification and/or business licensing pursuant to state/local law
- Position requires a current and valid Driver’s License
- Ecolab conducts a background check on all candidates who receive a job offer
- Due to federal contract requirements, this Pest Elimination position requires a drug test including THC for all candidates who receive a job offer
- Bachelor’s Degree preferred
- 3 years supervisory or team leadership experience in a field support or service-related industry preferred
- Proven record of meeting customer needs, quality service delivery and meeting business objectives preferred
- Exceptional communication and organization skills with aptitude to implement change initiatives preferred
- Good decision-making and problem-solving skills when handling challenging situations in a fast-paced environment preferred
- Prior experience in value added sales and/or new account generation preferred
- Prior budget and P&L responsibilities preferred
- Bi-lingual – English and Spanish preferred
Benefits
- Starting Day 1 access to our comprehensive benefits package including medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement, paid parental leave, select discounted childcare resources and more!
- Receive a company service vehicle for business use
- Access to best-in-class resources, tools, and technology
- Grow your income as you drive district profitability
- Thrive in a company that values a culture of safety
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
pest certificationbusiness licensingbudget responsibilitiesP&L responsibilitiessalescustomer retentionservice delivery goalsinventory managementquality assurance
Soft Skills
leadershipcommunicationorganizationdecision-makingproblem-solvingcustomer satisfactionteam developmentsafety practiceschange implementation
Certifications
Driver’s License