Ecolab

Logistics Coordinator – Claim and Return

Ecolab

full-time

Posted on:

Location Type: Office

Location: Chalons-en-Champagne • France

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About the role

  • Customer returns management: tracking return orders, validating receipts, analyzing root causes and implementing corrective actions
  • Claims handling: providing prompt responses to customers, identifying causes and proposing improvements
  • Monitoring and reporting: updating KPIs (returns, lead times, claims), producing regular reports, and contributing to continuous improvement

Requirements

  • Experience in logistics management and customer relations
  • Ability to analyze data and propose action plans
  • Strong organizational skills and attention to detail
  • Excellent communication skills
  • Proficiency with IT tools and reporting
Benefits
  • Safety protocols: updating and enforcing protocols with carriers and customers
  • Transport support: backup for the transport coordinator (managing deliveries, PODs, COAs)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
logistics managementdata analysisKPI trackingreporting
Soft skills
organizational skillsattention to detailcommunication skills