Client Services Analyst
ECMC Group
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $28 - $32 per hour
About the role
- Independently manage client relationships to ensure our service levels exceed the clients’ expectations
- Prepare for and facilitate client performance updates and presentations, in appropriate format
- Maintain client data integrity within the LoanTracker operating system by pulling and uploading data files from U.S. Department of Education systems
- Monitor client portfolio performance by analyzing dashboard reporting and conducting further research when appropriate
- Prepare and present student-facing webinars upon client request
- Monitor, and occasionally implement, various campaigns/products/services
- Conduct system training with new and current clients
- Perform other duties and responsibilities as assigned
Requirements
- High school diploma or GED
- 4+ years of project coordination, B2B relationship management or related experience
- Advanced MS Office and Adobe skills
- Extreme attention to detail
- Demonstrated ability to work independently and in virtual team environments
- Strong commitment to a growth mindset to drive career development
- Bachelor's degree in related field or comparable work experience (preferred)
- Prior experience in Financial Aid or other higher education environments (preferred)
- Prior business-to-business service experience (preferred)
- Prior experience describing system functionality, enhancements, or bugs (preferred)
- Demonstrated ability to prepare and present complex ideas (preferred)
- Prior experience developing innovative business solutions (preferred)
- Fluent in Spanish (preferred)
Benefits
- Medical, dental, and vision insurance plan options, with a generous employer subsidy.
- Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
- Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential.
- Holiday time off.
- Paid time off accrual starting at 20 days/year.
- Commuter subsidy.
- Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year.
- Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
MS OfficeAdobedata analysisdata integrity managementsystem trainingproject coordinationB2B relationship managementwebinar preparation and presentationcampaign managementfinancial aid
Soft Skills
attention to detailindependent workvirtual team collaborationgrowth mindsetcommunicationpresentation skillsproblem-solvinginnovationclient relationship managementresearch
Certifications
high school diplomaGEDBachelor's degree