ECMC Group

Director, Account Resolution

ECMC Group

full-time

Posted on:

Location Type: Hybrid

Location: Minneapolis • Minnesota • United States

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Salary

💰 $158,000 - $185,000 per year

Job Level

Lead

About the role

  • Oversees strategy, operations and performance for ECMC’s internally placed defaulted loan portfolio.
  • Leverages financial forecasting and KPI analysis to develop effective resolution strategies.
  • Directs departmental operations, continuous improvement efforts, automation initiatives and borrower‑engagement enhancements.
  • Analyzes KPIs and other relevant data to identify trends and improvement opportunities.
  • Provides strategic direction, structure, communication, and leadership to build a high-performing account resolution team.

Requirements

  • Bachelor’s degree in business, finance, operations, or related field; or an additional 2 years of relevant experience
  • 8+ years' experience in student loans, collections, financial services, or banking industry
  • 5+ years management/leadership experience
  • Proficiency in Microsoft Office suite
  • Ability to travel up to 25% of the time.
Benefits
  • Medical, dental, and vision insurance plan options, with a generous employer subsidy.
  • Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
  • Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential.
  • Holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
  • Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year.
  • Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial forecastingKPI analysisdata analysisoperations managementcontinuous improvementautomation initiativesaccount resolution
Soft Skills
strategic directionleadershipcommunicationteam building