ECMC Group

Senior Operations Specialist, Claims

ECMC Group

full-time

Posted on:

Location Type: Hybrid

Location: Minneapolis • Minnesota • United States

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Salary

💰 $21 - $25 per hour

Job Level

Senior

About the role

  • Reviews claims and discharge documents/reports per department procedures and regulatory requirements.
  • Performs quality assurance duties.
  • Processes discharge request/reports.
  • Reviews pending queue to release questionable claims for timely payment.
  • Reviews supplemental, partial and Teacher Loan Forgiveness claims.
  • Performs timely audits of specialists and associates’ tasks.
  • Updates loan information on internal claims system.
  • Processes claim reports.
  • Performs post claim sampling review.
  • Researches and resolves problems with claim records.
  • Assists the lead and manager with training of new staff and testing of system enhancements as needed.
  • Actively participates in projects assigned to ECMC from the Department of Education.
  • Performs other duties and responsibilities as assigned.

Requirements

  • High School diploma or GED.
  • 3+ years of relevant work experience.
  • Basic proficiency in mathematical skills and concepts.
  • Basic proficiency in Microsoft Office suite, specifically with Word and Excel applications.
  • 1 year of experience drafting professional written communication and providing verbal communications to internal and external clients (preferred).
  • 1 year of working in the student loan industry (preferred).
  • Working knowledge of student loan industry regulations (preferred).
Benefits
  • Medical, dental, and vision insurance plan options, with a generous employer subsidy.
  • Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
  • Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential.
  • Holiday time off.
  • Paid time off accrual starting at 20 days/year.
  • Commuter subsidy.
  • Tuition reimbursement up to $10,500/year for approved programs.
  • Student loan payment reimbursement up to $4,800/year.
  • Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quality assuranceclaims processingauditingmathematical skillsdrafting professional communicationverbal communication
Soft Skills
trainingproblem-solvingteam collaborationattention to detail
Certifications
High School diplomaGED