Technical Writer
eClinical Solutions
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • United States
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Salary
💰 $90,000 - $100,000 per year
About the role
- Research, write, edit, and maintain product documentation for the elluminate platform, primarily delivered through the elluminate Help Center.
- Create a variety of documentation formats including help articles, user guides, quick reference materials, workflow documentation, video scripts, and instructional content.
- Collaborate with product managers, engineers, subject matter experts, and GEL team members throughout the product development lifecycle, while independently exploring the product to understand functionality, workflows, and upcoming enhancements.
- Test and validate documented workflows within the product to ensure accuracy and usability.
- Translate complex product functionality and workflows into clear, concise, task-based documentation that supports multiple user personas.
- Develop documentation that explains feature functionality, practical use cases, and best practices for how workflows support successful product adoption.
- Organize and structure documentation to ensure content is intuitive, searchable, and optimized for AI-assisted knowledge discovery.
- Maintain consistency in terminology, tone, and structure across all documentation, adhering to established documentation standards and style guidelines.
- Ensure documentation is updated in alignment with product releases, enhancements, and workflow changes in a fast-paced, iterative development environment.
- Conduct periodic audits to ensure documentation accuracy, completeness, and relevance.
- Gather feedback from users and internal teams and use documentation analytics to continuously improve content quality while advocating for the user experience.
- Leverage AI-assisted tools to support documentation workflows, including research, content structuring, and content optimization.
- Partner with GEL team members, including content developers, technical writers, and training specialists, to develop supporting content such as documentation, visuals, and multimedia.
- Build functional knowledge of elluminate workflows and capabilities to develop subject matter familiarity over time.
Requirements
- Bachelor’s degree or equivalent work experience preferred
- Proven experience as a Technical Writer or similar documentation-focused role
- Experience working within SaaS, technology, healthcare, or regulated industries preferred
- Excellent writing and editing skills, with a keen eye for detail
- Strong writing, editing, and proofreading skills with a high level of attention to detail
- Strong ability to quickly learn complex software systems and document multi-step product workflows in clear, user-focused guidance
- Strong organizational skills with the ability to structure large volumes of information clearly and logically
- Strong time management skills with experience managing multiple documentation deliverables in a release-driven SaaS environment
- Proficiency with standard documentation and productivity tools such as Microsoft Office, Adobe Acrobat, or comparable software
- Familiarity with documentation platforms and content management systems such as Zendesk, Confluence, or similar tools
- Familiarity with AI-assisted productivity tools such as ChatGPT, Microsoft Co-Pilot, Grammarly, or similar technologies to support research, drafting, or content refinement preferred
- Familiarity with markup languages such as HTML or XML preferred
- Experience working within Agile or iterative software development environments preferred
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical writingeditingproofreadingdocumentation standardsmarkup languagesSaaSAgilecontent structuringworkflow documentationuser-focused guidance
Soft Skills
attention to detailorganizational skillstime managementcollaborationcommunicationuser advocacyindependent learningfeedback gatheringcontent optimizationproblem-solving