IT Help Desk Analyst
eClerx
full-time
Posted on:
Location Type: Remote
Location: Philippines
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About the role
- Provide technical support to end users on a variety of computer hardware and software issues.
- Troubleshoot and resolve problems with computer hardware and software.
- Install and configure new hardware and software.
- Provide Active Directory support, including creating and managing user accounts, groups, and permissions.
- Provide Citrix support, including troubleshooting and resolving issues with remote user sessions.
- Follow standard documented Help Desk operating procedures and update procedures when directed by team.
- Accurately log all Help Desk communications using the Helpdesk ITSM tools.
- Escalate issues as necessary to appropriate escalation points.
- Provide training to end users on computer hardware and software.
- Work independently and as part of a team.
- Communicate effectively with both technical and non-technical audiences.
Requirements
- Bachelor's degree in computer science or a related field
- 2+ years of experience in desktop support or a related field
- Strong knowledge of computer hardware and software
- Excellent troubleshooting and problem-solving skills
- Excellent communication skills
Benefits
- Must be willing to work night shift schedules (US hours)
- Must be able to work at Alabang, Muntinlupa when work in the office resumes (temp WFH)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshootingcomputer hardwarecomputer softwareActive DirectoryCitrixHelp Desk operating proceduresHelpdesk ITSM toolsuser account managementpermissions management
Soft Skills
problem-solvingcommunicationteamworkindependencetraining
Certifications
Bachelor's degree in computer science