ECI Software Solutions

Business Analyst

• Map current-state workflows end-to-end across IT, Support, Finance, HR, and Engineering including the exceptions and edge cases that live in operators' heads, not in the documentation.
• Conduct working sessions with process owners and frontline staff to capture tribal knowledge and convert it into rules, decision logic, and instructions that automation or agents can follow.
• Gather requirements and write clear specifications that include success metrics, failure modes, and the exact human-in-the-loop checkpoints required for safe rollout.
• Apply a triage methodology to every candidate workflow deterministic automation, agent-handled judgment, or humans-only and document the rationale so triage decisions are auditable.
• Establish and maintain the baseline measurement behind ECI's AI workflow commitments so progress is reported on real numbers, not estimates.
• Build the candidate-workflow portfolio against ECI's evaluation criteria: frequency, repeatability of decisions, context spread across systems, and measurable pain.
• Implement automations directly in Salesforce Flow, low-code and no-code platforms (Power Automate, Zapier-class tools, internal Abacus capabilities), and emerging agentic AI tooling.
• Write light scripting (Python, JavaScript, SQL) and integrate across SaaS systems via REST APIs and webhooks where no-code tooling does not reach.
• Configure agent guardrails, evaluation prompts, and feedback loops; design for graceful failure when the agent is uncertain rather than for confident wrong answers.
• Partner with Platform Engineering and Application teams to ship integrations safely on top of existing systems (Salesforce, Vonage, Workday, JSM) without forcing migrations.
• Build the instrumentation that proves an automation is working logging, dashboards, and drift detection so shadow-mode and production performance can be compared on the same axes.
• Maintain a clean, documented build inventory so any automation can be handed off, audited, or rolled back without tribal knowledge becoming the dependency we just removed somewhere else.
• Run each workflow through a phased delivery model: sandbox build shadow mode (agent observes, humans decide) supervised production (agent acts, humans review) steady state.
• Enforce human-in-the-loop discipline at every phase boundary; no automation moves to the next stage without measured evidence and an owner sign-off.
• Own the regular progress reporting on AI workflow delivery, including which workflows shipped, the measured impact of each, and a credible forecast for the next quarter.
• Coordinate with other technical resources when an AI workflow intersects an active Initiative M&A integration playbooks, platform consolidations, compliance projects.

Business Analyst, AI Workflows

Sales Engineer

• Deliver compelling and tailored demonstrations of Deacom ERP aligned to customer manufacturing workflows and business objectives.
• Lead discovery sessions to understand customer pain points, operational processes, compliance requirements, and business goals.
• Demonstrate core ERP capabilities including production management, inventory control, quality assurance, lot traceability, formulation management, warehousing, purchasing, and financials.
• Translate customer requirements into recommended solution approaches and clearly communicate business value and operational impact.
• Support RFx responses, technical evaluations, solution proposals, and proof-of-concept activities within required timelines.
• Serve as a trusted technical advisor throughout the sales cycle, building credibility with executive, operational, and technical stakeholders.
• Collaborate cross-functionally with sales, product management, implementation, and development teams to ensure alignment with customer needs and market opportunities.
• Identify process improvement opportunities and recommend best practices for batch and process manufacturing operations.
• Provide feedback from prospects and customers to product management to help shape product direction and future enhancements.
• Support marketing and business development initiatives including webinars, trade shows, customer presentations, and thought leadership activities.
• Maintain deep product knowledge and stay current on manufacturing trends, regulatory requirements, and competitive solutions within the ERP landscape.

Senior Sales Engineer

• Deliver compelling and tailored demonstrations of XTO, M1, and JobBOSS aligned to customer manufacturing workflows and business objectives.
• Lead discovery sessions to understand customer pain points, operational processes, production requirements, and business goals.
• Demonstrate core ERP capabilities including production management, job scheduling, inventory control, shop floor management, purchasing, quoting, job costing, quality management, warehouse operations, and financials.
• Translate customer requirements into recommended solution approaches and clearly communicate business value and operational impact.
• Support RFx responses, technical evaluations, solution proposals, and proof-of-concept activities within required timelines.
• Serve as a trusted technical advisor throughout the sales cycle, building credibility with executive, operational, and technical stakeholders.
• Collaborate cross-functionally with sales, product management, implementation, and development teams to ensure alignment with customer needs and market opportunities.
• Identify process improvement opportunities and recommend best practices for discrete manufacturing operations.
• Provide feedback from prospects and customers to product management to help shape product direction and future enhancements.
• Support marketing and business development initiatives including webinars, trade shows, customer presentations, and thought leadership activities.
• Maintain deep product knowledge and stay current on manufacturing trends, industry requirements, and competitive solutions within the ERP landscape.

Manager

• Lead creative execution across video, ads, emails, web graphics and images, infographics, eBooks, and more, by partnering with content stakeholders to ensure marketing assets are engaging, and ultimately drive conversions and pipeline.
• Synthesize inputs from writers, designers, and video contributors together to develop integrated, campaign-driven work from concept through execution.
• Ensure consistency in visual identity and brand alignment across all deliverables, even as volume and complexity increase.
• Partner with demand generation, product marketing, web, events, and communications teams to align innovative, creative work with business priorities and campaign goals.
• Oversee the creative production process, partnering closely with a project manager to ensure work is prioritized effectively, flows smoothly, and is delivered efficiently.
• Provide clear direction and early alignment to reduce rework, streamline execution, and improve overall output quality.
• Own and continuously improve the creative production process, ensuring the team can move quickly without sacrificing quality or alignment.
• Bring new ideas, formats, and approaches to the table and challenge us to keep raising the bar.
• Coach, mentor, and develop designers and video contributors through ongoing feedback and skill-building.
• Foster a collaborative, connected creative environment that supports both individual excellence and team success.
• Identify opportunities to improve processes and ways of working to reduce fragmentation, increase impact, and speed up delivery.
• Ensure all creative work aligns with brand standards, company guidelines, and strategic objectives.

Business Analyst, AI Workflows

Senior Sales Engineer

Sales Engineer

Senior Manager, Creative Services