Echo Analytics

Account Manager

Echo Analytics

full-time

Posted on:

Location Type: Remote

Location: France

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About the role

  • Own a portfolio of accounts end-to-end, building strong relationships with key stakeholders and developing a deep understanding of their needs.
  • Drive growth and retention by securing renewals, reducing churn, and identifying upsell and cross-sell opportunities.
  • Oversee contracts and negotiations, managing renewals and commercial discussions with your accounts.
  • Lead onboarding and adoption, ensuring new clients successfully launch and quickly realize value from Echo.
  • Handle and coordinate technical or operational requests, working closely with Product, Tech, and Delivery teams when needed.
  • Act as the voice of the customer internally, sharing feedback and insights to improve our product and services.
  • Collaborate cross-functionally with Sales, Product, and Tech teams to deliver the best customer experience and continue improving Echo’s offering.

Requirements

  • 3+ years of experience in Sales, Account Management, Customer Success, or another B2B client-facing role.
  • Fluent in English (written and spoken).
  • Strong relationship-building skills with key stakeholders and decision-makers.
  • A commercial mindset, with experience driving renewals, upsells, or cross-sells.
  • Experience managing contracts and leading client negotiations.
  • Highly customer-centric, with a focus on delivering value and maintaining strong client satisfaction.
  • Proactive, organized, and autonomous, able to manage multiple accounts effectively.
  • Comfortable working cross-functionally with product, tech, and delivery teams to resolve client needs.
  • Experience with CRM tools (HubSpot preferred).
Benefits
  • Free coffee & snacks
  • Healthcare insurance
  • Flexible workspace
  • Remote-friendly
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successcontract managementnegotiationrenewalsupsellingcross-sellingB2B salesCRM tools
Soft Skills
relationship buildingcustomer-centricproactiveorganizationalautonomouscommunicationcollaborationstakeholder management