Echo Analytics

Account Manager

• Own a portfolio of accounts end-to-end, building strong relationships with key stakeholders and developing a deep understanding of their needs.
• Drive growth and retention by securing renewals, reducing churn, and identifying upsell and cross-sell opportunities.
• Oversee contracts and negotiations, managing renewals and commercial discussions with your accounts.
• Lead onboarding and adoption, ensuring new clients successfully launch and quickly realize value from Echo.
• Handle and coordinate technical or operational requests, working closely with Product, Tech, and Delivery teams when needed.
• Act as the voice of the customer internally, sharing feedback and insights to improve our product and services.
• Collaborate cross-functionally with Sales, Product, and Tech teams to deliver the best customer experience and continue improving Echo’s offering.