Eccox Technology

Customer Success Manager

• Conduct onboarding, training and ongoing customer follow-up for the use of Eccox APT.
• Monitor product adoption and usage, identifying risks and opportunities for expansion.
• Support the integration of Eccox APT into clients' development pipelines (CI/CD on both low- and high-level platforms).
• Gather and analyze technical and functional requirements of clients' z/OS environments.
• Anticipate issues, propose improvements, and act as the voice of the customer with Engineering and Software Delivery teams.
• Actively participate in dailies and team rituals.

Customer Success Analyst – Mid-level