Customer Success Analyst – Mid-level

Eccox Technology

Customer Success Analyst supporting Eccox's automation solutions, ensuring client engagement and usage. Training users, identifying needs, and facilitating improvements in mainframe environments.

Posted 7/17/2026full-timeBarueri • BrasilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding, training, and support for Eccox APT, with a strong focus on systems analysis and integration into development pipelines. Proficient in managing client relationships and analyzing technical requirements within z/OS environments.

Highest-signal resume keywords

Customer OnboardingSystems AnalysisCI/CD Pipeline IntegrationREST API AnalysisLinux Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Linux AdministrationServer InfrastructureGit Version ControlCI/CD PipelinesJava ProgrammingREST API ConsumptionTechnical Requirements Analysis

Soft Skills

Excellent CommunicationTeaching SkillsOrganizational SkillsProactive Management

Tools & Technologies

Eccox APTJenkinsGitLabAzure DevOpsPostman

Industry Keywords

Z/OS EnvironmentCustomer SuccessTechnical Customer-Facing Roles

Tech Stack

Tools & technologies

AzureJavaJenkinsLinux

About the role

Key responsibilities & impact

Conduct onboarding, training and ongoing customer follow-up for the use of Eccox APT.
Monitor product adoption and usage, identifying risks and opportunities for expansion.
Support the integration of Eccox APT into clients' development pipelines (CI/CD on both low- and high-level platforms).
Gather and analyze technical and functional requirements of clients' z/OS environments.
Anticipate issues, propose improvements, and act as the voice of the customer with Engineering and Software Delivery teams.
Actively participate in dailies and team rituals.

Requirements

What you’ll need

Excellent communication and teaching skills to deliver training and manage client relationships.
Experience in systems analysis or technical customer-facing roles (support, implementation, consulting, or Customer Success).
Knowledge of Linux: basic administration, command usage, process, service and file management.
Server infrastructure: architecture, configuration, availability and troubleshooting.
Knowledge of Git and version-control workflows, and experience with CI/CD pipelines (Jenkins, GitLab, Azure DevOps or similar).
Experience consuming and analyzing REST APIs (HTTP methods, OAuth/JWT authentication, JSON/XML, testing with Postman or similar).
Knowledge of Java (object-oriented programming, application architecture and system integration) for application analysis and understanding.
Organized, proactive and able to manage multiple clients simultaneously.

Benefits

Comp & perks

Hybrid work (remote and on-site)
Childcare assistance (for children up to 5 years old)
Birthday gift
Profit sharing (PLR)
Transportation allowance
Meal / food allowance (Flash)
Totalpass — gym membership partnership
Discount club
Pharmacy discounts
Flexible working hours
Christmas hamper
Wellhub (Gympass) — gym membership partnership