ECCO Gulf WLL

Engineer

• Monitor and optimize chemical processes in production to ensure quality and efficiency.
• Conduct regular testing and analysis of products and raw materials.
• Implement and maintain safety, quality, and environmental standards.
• Collaborate with production, quality, and operations teams to improve processes.
• Prepare reports, documentation, and compliance records.
• Assist in troubleshooting process issues and implementing corrective actions.
• Support the training and development of technical staff.

Chemical Engineer

Call Center Representative

• Deliver exceptional customer service and support
• Handle inquiries and resolve issues
• Ensure customer satisfaction through effective communication
• Respond to high-volume inbound/outbound calls and emails
• Use call center software and CRM systems to document interactions
• Maintain accurate call logs and case notes
• De-escalate situations with irate customers
• Engage with customers to build relationships

Call Center Agent, Arabic Speaker

Administrative Assistant

• Coordinate daily administrative tasks and office operations.
• Support management with scheduling, documentation, and correspondence.
• Maintain organized records and files.
• Assist with internal and external communication as required.

Administrative Coordinator

Manager

• Oversee daily kitchen operations
• Manage kitchen and service staff schedules and performance
• Ensure food quality, consistency, and hygiene standards
• Monitor inventory, purchasing, and cost control
• Coordinate with delivery, logistics, and procurement teams
• Handle customer feedback and resolve operational issues
• Ensure compliance with food safety and company policies
• Maintain daily reports and operational records

Restaurant Manager

Procurement

• Purchase food ingredients, packaging, and kitchen consumables
• Source and manage vendors for fresh and dry items
• Negotiate prices and delivery terms
• Ensure timely availability of stock and avoid shortages
• Check quality, quantity, and expiry of received items
• Maintain purchase records and coordinate with kitchen operations

Chemical Engineer

Call Center Agent, Arabic Speaker

Administrative Coordinator

Restaurant Manager

Purchaser – Procurement Executive, F&B