EBSCO Information Services

Content Marketing Manager

• Inspecting and overseeing content pipelines and vendor operations, both automated and manual, to identify inefficiencies and measure value created, and optimize costs
• Proposing, planning, measuring, and project managing large- and small-scale initiatives
• Tracking and managing content and operational data quality/accuracy, including data describing activity within the operation
• Analyzing, tracking, and adjusting resource usage; forecasting, and planning available and needed resources and costs
• Researching concepts, techniques, and tools relevant to ETL operations and data management (bringing knowledge from “outside the building”)
• Innovating and prototyping new operational models, tools, and methods to increase value delivered or improve cost/value efficiency
• Improving customer outcomes and the overall value of for-sale products and services supported by Content processes; championing and modeling excellence in operational oversight and management.

Senior Content Process Manager

Sales

• Responsible for driving market share and revenue growth for the Clinical Decisions product portfolio
• Maximizing retention and expanding existing customer relationships across the hospital market in the Eastern U.S. and Canada
• Leading, recruiting, and coaching a cross-functional POD of sales and customer success professionals
• Providing end-to-end support across the pre- and post-sales lifecycle for healthcare customers
• Building and maintaining strong relationships with strategic channel partners
• Achieving Clinical Decisions’ growth objectives through disciplined execution of upsell, cross-sell, renewal retention
• Maintaining a strong pipeline that drives adoption, expansion, and long-term customer value.

Director of Clinical Commercial Sales – West Region

Marketing

• Shadow multimedia team members to observe project lifecycles from concept to delivery.
• Attend team meetings and cross-functional check-ins to gain insights into how design supports business goals.
• Complete guided tutorials and training modules on industry-standard tools such as After Effects, Premiere Pro, Photoshop, and Illustrator.
• Assist in maintaining and organizing design assets, templates, and file libraries.
• Explore trends in motion design, generative AI, interactive media, or other relevant technologies.
• Work with the Multimedia Design Manager to define the scope and objectives of a final motion design piece (e.g., social media video, product animation, or concept prototype).
• Apply learned skills and research findings to develop a polished multimedia deliverable.
• Present the final project to the multimedia team and relevant stakeholders for review and feedback.

Multimedia Marketing Intern

Architect

• Serve as the primary architect with a deep understanding of the EIS proprietary search platform, and design and implement the roadmap to a modern, scalable cloud-native search solution
• Champion the adoption of advanced search capabilities including vector embeddings, hybrid search, NLP, relevancy optimization, and end-to-end observability and telemetry for search performance
• Provide expert-level guidance in tuning OpenSearch clusters, including indexing strategies, data modeling, query optimization, and data lifecycle management

Principal Architect – Search

Manager

• Deliver a safe, clean, secure, and organized facility, ensuring equipment is maintained, grounds are well kept, and operational throughout the year
• Identify and resolve maintenance, cleaning, safety, and security issues
• Respond to and address all customer requests in a courteous and timely manner
• Manage the inventory and purchase process of facility items, including cleaning and kitchenette supplies
• Maintain open communication with representatives of commonly used vendors and contractors scheduling and overseeing their services as needed, ensuring service level agreements are being met
• Identify areas of continuous improvement, update existing, and create new processes, including storage optimization
• Implement safety remediations reported by the Safety Committee auditors and oneself, ensuring alignment with OSHA standards and other governing guidelines are followed
• Maintain a secure site by managing the building security systems
• Act as the primary emergency contact, maintaining 24/7 availability, coordinating the resolution of emergency issues quickly and effectively
• Support Facilities Leadership with onsite projects

Facilities Manager

Artificial Intelligence

• Translate enterprise priorities into an AI execution roadmap focused on revenue expansion and operational efficiency
• Architect cutting-edge automation and intelligent workflows that dramatically optimize operational efficiency and elevates service quality to industry-leading standards.
• Support the redesign of processes, decision rights, talent models, and governance structures to embed AI into core business operations
• Establish enterprise standards for AI readiness, AI/MLOps, governance, and responsible AI practices
• Present KPIs, program progress, risks, and investment outcomes to the Executive Leadership Team.

Vice President, AI – Enterprise Value Creation

• Develop and execute a strategic territory plan to achieve sales goals, including active prospecting, outreach, and both virtual and onsite customer engagement.
• Drive new opportunities and build relationships with clinical leadership decision makers, collaborating closely with clinical consultants, editorial teams, and channel partners.
• Deliver proposals, oversee product trials, and prepare high-quality client-facing materials.
• Travel up to 50% for customer meetings, conferences, and internal sales events.
• Build deep expertise in EBSCO’s solutions and stay current on the competitive landscape.

Regional Sales Manager, Clinical Decisions – East Region

• Develop and execute a strategic territory plan to achieve sales goals, including active prospecting, outreach, and both virtual and onsite customer engagement.
• Drive new opportunities and build relationships with clinical leadership decision makers, collaborating closely with clinical consultants, editorial teams, and channel partners.
• Deliver proposals, oversee product trials, and prepare high-quality client-facing materials.
• Travel up to 50% for customer meetings, conferences, and internal sales events.
• Build deep expertise in EBSCO’s solutions and stay current on the competitive landscape.
• Share market insights to inform product development, roadmap decisions, and marketing strategy.

Regional Sales Manager, Clinical Decisions

User Researcher

• Autonomously own end-to-end research including planning, designing, and conducting qualitative and quantitative user research across the product lifecycle
• Translate complex research findings into clear, actionable insights and recommendations
• Partner with UX designers, product managers, and stakeholders to influence product direction and strategy
• Advocate for user-centered design principles and research best practices across teams
• Conduct usability testing, interviews, surveys, and field studies
• Synthesize findings into clear, structured deliverables such as research reports, personas, journey maps, and frameworks
• Advocate for accessibility, inclusivity, and equitable access to information in all research efforts