Telecommunications Manager
eBay
full-time
Posted on:
Location Type: Remote
Location: New York • United States
Visit company websiteExplore more
Salary
💰 $107,200 - $143,100 per year
About the role
- Responsible for the strategy and vendor management of eBay’s global voice communications environment
- Ensure reliable, secure, and cost-effective voice services
- Partner closely with ITSS, CS Tech, GCS, IT Operations, Finance, and external carriers
- Define and execute the global voice telecom strategy, including legacy and modern voice platforms
- Establish and monitor SLAs, KPIs, and quality metrics
- Manage relationships with global and regional voice carriers, SIP providers, and managed service partners
- Lead carrier selection, contract negotiations, and service reviews in partnership with Procurement and Legal
- Ensure compliance with regional telecom regulations, emergency services (e.g., E911), and lawful intercept requirements
Requirements
- 5+ years of experience managing enterprise voice telecom
- Experience managing global voice carriers and service providers
- Proven ability to lead telecom initiatives and transition programs
- Experience with contact center voice platforms and call routing technologies (preferred)
- Familiarity with voice solutions
- Knowledge of global telecom regulations and emergency services requirements
- Experience working in a large, distributed, or global organization
Benefits
- Full range of medical benefits
- Financial benefits
- Paid time off benefits
- Parental leave
- Target bonus (as applicable)
- Restricted stock units (as applicable)
- 401(k) eligibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
voice communicationstelecom strategycall routing technologiesSIP providersservice reviewscontract negotiationstransition programsvoice solutionsSLAsKPIs
Soft Skills
vendor managementrelationship managementleadershipcollaborationcommunication