Compliance Operations Teammate
eBay
full-time
Posted on:
Location Type: Remote
Location: Texas • Utah • United States
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Salary
💰 $40,000 - $78,000 per year
Job Level
About the role
- Perform the required screening by validating and documenting the information on a member’s account, as required by the procedures.
- Review alerts by following a detailed SOP and by actioning the accounts accordingly using internal, external tools.
- Resolve eBay member appeals by reviewing appropriate documentation and ensuring compliance requirements are met.
- Complete PEP, SIP escalations and drive for quick, accurate resolutions.
- Follow up with members to ensure information is received correctly and restrictions are removed in a timely manner.
- Conduct side-by-sides and peer reviews for teammates, as needed.
- Lead training sessions as required.
- Collaborate with team members and managers to provide input on policies and procedures and other initiatives.
- Communicate with internal and external partners as directed.
- Demonstrate a high degree of professional presence in both written and verbal communications.
- Balance the demands of multiple situations while consistently meeting SLA deadlines.
- Maintain high KPI performance, including productivity and quality.
Requirements
- 1 - 2 years of Sanctions experience or 2+ years of risk, fraud and/or compliance experience.
- Excellent verbal and written communication skills.
- Strong research and analytical skills
- Solid organizational skills, attention to details.
- Excellent digital literacy including knowledge of MS Office applications.
- Self-motivated to succeed in an agile environment.
- Works effectively and independently, against deadlines.
- An attitude to be a phenomenal teammate
Benefits
- Yearly performance raises
- 401K benefits
- Health, Vision and Dental Coverage starting on your first day
- 16+ Days of Paid Time Off + 11 paid holidays
- eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay to refresh and recharge
- Internet reimbursement
- And much more at ebaybenefits.com
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Sanctions experiencerisk experiencefraud experiencecompliance experienceresearch skillsanalytical skillsorganizational skillsdigital literacyMS Office applications
Soft Skills
verbal communicationwritten communicationattention to detailself-motivatedindependent workteamworkagile environmenttime management