Customer Success Manager

EasyPost

full-time

Posted on: 1/27/2026

Location Type: Remote

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💰 $49,000 - $66,000 per year

About the role

Build and nurture long-term relationships with customers, serving as their main point of contact.
Identify customer needs and growth plans to help expand the customer footprint within EasyPost’s stack of services.
Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customer’s problems.
Conduct weekly/monthly/quarterly check-ins, as appropriate, to assess the overall health of the account and identify successes and potential red flags
Have the hard conversations.
Maintain customer data i.e. contacts, account health, significant events, etc. in company supported CRM.
Collect data from our customers to give back to EasyPost to understand where EasyPost can improve and where we are succeeding.

Bachelor's degree
2-5 years of experience in a customer-facing role
Demonstrated track record of effectively decreasing churn, increasing revenue, and wowing your customers.
Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
A self-starter with initiative, drive and strong desire to succeed
Previous experience working in shipping and logistics a plus
Knowledge of Salesforce and Zendesk a plus

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer data managementchurn reductionrevenue increase

Soft Skills

relationship buildingproblem solvingcommunicationinitiativeteam collaboration

Certifications

Bachelor's degree