EasyLlama - HR & Compliance Training For Modern Teams

Product Designer

• Brainstorm, outline, QA, and deliver high-quality legal compliance courses efficiently
• Ensure legal compliance courses meet federal and state regulatory standards as defined by our legal experts
• Partner with Legal teams to ensure all content is accurate and up to date
• Innovate new ways to improve course creation through AI-driven workflows and automation
• Create AI-assisted processes to accelerate content production (e.g.prompt libraries, templates)
• Collaborate cross-functionally with product, design, and engineering to refine authoring tools and internal systems

Learning Experience Designer, Compliance – Part-Time Contract

System Administrator

• Make decisions about the ideal tech stack to improve GTM efficiency at EasyLlama.
• Administer HubSpot: users & permissions, properties, pipelines, deals, contact & company data model, workflows, lists, templates, and reporting.
• Manage Gong: user access, workspace configuration, integration with HubSpot/Dialpad, and recording/insights lifecycle.
• Administer PandaDoc: templates, contract lifecycle, eSignature workflows, and HubSpot/PandaDoc linkages.
• Maintain Dialpad: phone provisioning, call routing, logging and HubSpot call records.
• Manage Lucia: enrichment workflows, API keys, mapping enrichment fields to HubSpot and LlamaVisor.
• Support Sendspark: template management, personalization tokens, and integrations for personalized video outreach.
• Own LlamaVisor integrations: ensure customer data syncs reliably between LlamaVisor and HubSpot/analytics systems, debug sync issues and maintain data model documentation.
• Design, implement and maintain integrations between systems (native integrations, middleware like Zapier/Make, custom scripts using APIs).
• Build and maintain automations to reduce manual work for Sales, SDR, CS, and Marketing.
• Ensure data integrity across systems (deduplication, field mapping, sync rules) and maintain data pipelines.
• Maintain GTM operational dashboards and reports, support ad hoc analytics requests and ensure source-of-truth data.
• Implement alerts and SLAs for critical syncs and automations.
• Produce clear runbooks, system diagrams, onboarding docs, and training materials for GTM teams.
• Train Sales, Marketing and CS teams on best practices and new functionality.
• Manage vendor relationships, contracts, renewals, and help evaluate new GTM tools.
• Manage operational budgets for GTM tooling as required.

Systems Administrator

Manager

• Manage and maintain Notion, LMS, and the customer knowledge base.
• Build onboarding/enablement programs for CS and Sales.
• Create and update technical documentation for internal and customer audiences.
• Develop enablement materials and workflows.
• Collaborate with teams to capture expertise and standardize information.
• Produce Academy content and maintain curriculum structure.

Customer Enablement Manager

Growth Marketing

• Engage inbound leads via chat, email, and web forms to answer questions about our products, pricing, and implementation.
• Own the sales inbox for the Very Small Business (VSB) segment — triaging and responding promptly to all inquiries.
• Qualify and route leads: Identify customer needs, assess deal potential, and pass qualified opportunities to the sales team when appropriate.
• Facilitate self-service checkouts by sending payment links, guiding customers through online purchasing, and ensuring successful conversions.
• Be a product expert: Understand EasyLlama’s solutions deeply and articulate their value to prospects with confidence.
• Collaborate with marketing and sales to provide feedback on lead quality, common objections, and inbound trends.
• Maintain accurate CRM updates on all interactions and outcomes.
• Contribute to playbook development by documenting FAQs, messaging templates, and process improvements.

Inbound Growth Representative

Customer Success Manager

• Lead and manage the daily operations of a Customer Success team of 5–6 CSMs, ensuring strong performance and engagement.
• Coach and develop team members on Customer Success fundamentals, renewal mechanics, and account management best practices.
• Oversee renewal and expansion opportunities, supporting CSMs in driving growth and minimizing churn.
• Manage customer escalations with a calm, solutions-oriented approach, ensuring quick resolution and positive outcomes.
• Maintain forecasting accuracy, providing visibility into renewal pipelines and potential risks.
• Ensure process adoption across the team, reinforcing operational consistency and data hygiene within our CRM.
• Partner cross-functionally with Sales, Product, and Marketing to drive alignment on customer needs and outcomes.