Easy Ice

Business Development Rep

• Meet monthly sales targets by being out in your market daily (this position is remote, but cannot be successfully performed from behind a desk)
• Be a Market Leader between sales, operations, and install coordinators to turn monthly sales into installed equipment resulting in achievement of monthly installation targets
• Be present in your local operations branch on a regular basis and hold consistent meetings to coordinate installations
• Self-generate leads through networking, customer referrals, and other in-market sales efforts, including cold-calling
• Creating or joining networking groups that share leads is a critical component of our go-to-market strategy – the ability to cultivate those relationships and effectively work with network partners is essential
• Effectively run a one-call-close sales process that includes quickly gaining rapport, finding pain points, effectively presenting value proposition, and securing a signed agreement
• Understand the technical components and requirements of ice machines and conduct quality site surveys that set operations up for success
• Stay organized within the Company’s CRM Salesforce system, including maintaining pipeline hygiene, sales progress, and customer records
• Willingness to work within a positive team culture
• Report daily sales results to your manager and your team

Business Development Manager

General

• Ensure the optimal performance and reliability of ice machines through proficient cleaning, maintenance, troubleshooting, and installation.
• Provide outstanding service and support during on-site visits, forging positive relationships with customers.
• Manage installation and repair tasks.
• Accurately diagnose and resolve technical issues.
• Train and support less experienced technicians.
• Complete detailed service reports to improve future service quality.
• Maintain proper truck stock and supplies during field operations.
• Maintain company vehicles in accordance with established policies.
• Uphold the Easy Ice brand image with professionalism and positive engagement.
• Drive the following outcomes: delivering exceptional service that fosters positive relationships with customers.

Commercial Refrigeration Technician, HVAC-R

Solutions Engineer

• Lead and resolve technical service escalations from the Service Delivery team
• Research and provide authoritative answers to complex, technically based questions across refrigeration, electrical, plumbing, and mechanical domains
• Monitor and incorporate manufacturer updates, service advisories, and bulletins into Easy Ice standards and training
• Create and publish clear, actionable service bulletins; maintain and update SOP documentation to standardize safe, efficient work
• Provide technical triage and advanced diagnostics to in-house and third‑party technicians via phone, video, and onsite support
• Train, mentor, and certify junior installers and technicians; deliver virtual, classroom, and ride‑along training sessions
• Provide day-to-day direction and quality reviews for technicians and vendor partners
• Participate in weekend and after-hours phone escalation coverage on a rotating basis

Business Development Manager

Commercial Refrigeration Technician, HVAC-R

Technical Solutions Specialist