Easy Ice

Solutions Engineer

• Lead and resolve technical service escalations from the Service Delivery team
• Research and provide authoritative answers to complex, technically based questions across refrigeration, electrical, plumbing, and mechanical domains
• Monitor and incorporate manufacturer updates, service advisories, and bulletins into Easy Ice standards and training
• Create and publish clear, actionable service bulletins; maintain and update SOP documentation to standardize safe, efficient work
• Provide technical triage and advanced diagnostics to in-house and third‑party technicians via phone, video, and onsite support
• Train, mentor, and certify junior installers and technicians; deliver virtual, classroom, and ride‑along training sessions
• Provide day-to-day direction and quality reviews for technicians and vendor partners
• Participate in weekend and after-hours phone escalation coverage on a rotating basis

Technical Solutions Specialist

Business Development Rep

• Meet monthly sales targets by being out in your market daily (this position is remote, but cannot be successfully performed from behind a desk)
• Be a Market Leader between sales, operations, and install coordinators to turn monthly sales into installed equipment resulting in achievement of monthly installation targets
• Be present in your local operations branch on a regular basis and hold consistent meetings to coordinate installations
• Self-generate leads through networking, customer referrals, and other in-market sales efforts, including cold-calling
• Creating or joining networking groups that share leads is a critical component of our go-to-market strategy – the ability to cultivate those relationships and effectively work with network partners is essential
• Effectively run a one-call-close sales process that includes quickly gaining rapport, finding pain points, effectively presenting value proposition, and securing a signed agreement
• Understand the technical components and requirements of ice machines and conduct quality site surveys that set operations up for success
• Stay organized within the Company’s CRM Salesforce system, including maintaining pipeline hygiene, sales progress, and customer records
• Willingness to work within a positive team culture
• Report daily sales results to your manager and your team

Business Development Manager

Manager

• Participate in regular Regional Branch Manager Meetings
• Work with all Easy Ice Departments on the exchange of information, ideas and communications between the various departments and the branches
• Assist in developing, implementing and improving systems and processes throughout the Company to lower costs, control quality of work and improve productivity, efficiency and profitability while maintaining the highest level of customer satisfaction
• Work with the General Manager and various departments to determine budgets and metrics
• Maintain, analyze and report metrics and other data
• Work with, guide and mentor the Branch Managers and their teams to bring out their best efforts and qualities, and to achieve the desired outcomes (metrics and budgets)
• Ensure employees can do their jobs at the highest level by supporting the Branch Managers’ efforts to provide them with the tools to do their jobs (computers, phones, vehicles, training, etc.) in a clean and healthy work environment
• Assure that Company policies, procedures and best practices are followed and are in line with the Easy Ice Operating System
• Provide regular and annual assessments of Branch Managers within their territory
• Travel to the Branches on regular basis to observe operations and work with the Branch Managers and their teams
• Perform such additional administrative or other duties as may be needed from time to time
• Maintain a clear understanding of regional logistics
• Work with Branch Managers to assure adequate coverage for when Branch Managers are out of the office (including handling necessary tasks/roles remotely or on if necessary)

Technical Solutions Specialist

Business Development Manager

Regional Manager

Business Development Manager