Commercial Refrigeration Technician, HVAC-R

Easy Ice

Technician III ensuring optimal performance and reliability of commercial ice machines at Easy Ice. Handling maintenance, troubleshooting and installations while fostering customer relationships.

Posted 6/26/2026full-timeHouston • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensure the optimal performance and reliability of ice machines through proficient cleaning, maintenance, troubleshooting, and installation.
Provide outstanding service and support during on-site visits, forging positive relationships with customers.
Manage installation and repair tasks.
Accurately diagnose and resolve technical issues.
Train and support less experienced technicians.
Complete detailed service reports to improve future service quality.
Maintain proper truck stock and supplies during field operations.
Maintain company vehicles in accordance with established policies.
Uphold the Easy Ice brand image with professionalism and positive engagement.
Drive the following outcomes: delivering exceptional service that fosters positive relationships with customers.

Requirements

What you’ll need

High school diploma or general education degree (GED)
5+ years experience in the diagnosis and repair of commercial equipment (prior experience with refrigeration, electrical, HVAC, ice machines, or related equipment)
EPA 2 Certification
Ability to demonstrate and train hot work
Ability to train torch solder management, safety standards, and procedures
Ability to demonstrate and train refrigeration diagnostics
Ability to demonstrate and train electrical diagnostics
Ability to demonstrate, install, and train operations on all ice machine brands
Adept and ability to train and mentor less experienced technicians
Demonstrate a high level of customer service and de-escalation skills
High level of ability to work and problem solve independently
Working knowledge of mobile tools and applications
Experience in and the ability to demonstrate volt meter operations
Ability to work a full-time schedule which includes a rotating on-call schedule
Strong communication skills to effectively interact with customers and team members
Problem solving abilities and a proactive approach to addressing repair and maintenance issues
Ability to manage time effectively and prioritize tasks to ensure service calls are completed in a timely manner
Skills in maintaining organized records and documentation of service activities
Demonstrated track record of delivering highest level of customer satisfaction
Certificates, Licenses and Registrations: EPA 2 or Universal Certification
Additional Required Attributes: High-energy individual with a positive attitude and strong commitment to customer satisfaction
Willingness to learn and adapt to new technologies and service protocols in the field of ice machine repair and maintenance
Strong work ethic and dedication to new technologies and service protocols in the field of ice machine repair and maintenance

Benefits

Comp & perks

Competitive pay
Company Vehicle & Cell Phone
Excellent Medical/Dental/Vision/Group Life
401k Company Match
PTO and Holiday Pay
Fitness Membership Reimbursement
Hands on experience that promotes a growth-oriented culture
Personal growth opportunities which encourages employees to “think outside the box”
Challenging and meaningful work that fosters learning and development
Fun fast-paced company culture and work environment
Collaborative team environment to support and mentor each other

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

diagnosis and repair of commercial equipmentrefrigeration diagnosticselectrical diagnosticsinstallation of ice machinestorch solder managementhot work trainingvolt meter operationstroubleshootingmaintenance of ice machinescleaning of ice machines

Soft Skills

customer serviceproblem solvingtime managementmentoringcommunicationpositive attitudeadaptabilityindependent workde-escalation skillsorganizational skills

Certifications

EPA 2 CertificationUniversal Certification