Operations Specialist
Eastern Bank
full-time
Posted on:
Location Type: Hybrid
Location: Wakefield • Massachusetts • United States
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Salary
💰 $20 - $31 per hour
Job Level
About the role
- While working under limited supervision, Operations Specialist I orders/interprets title, appraisal, & flood reports, reviews hazard/flood insurance documentation to ensure adequate coverage, answers questions from Retail branches, Private Banking, and CSC colleagues.
- Operations Specialist I will use online resources such as Registry of Deeds and Tax Assessor websites to determine ownership, legal address, etc., to ensure accurate documentation in support of originating HELOC applications.
- Handles other duties as requested.
- Daily management of own pipeline which includes but is not limited to: Accurately create documentation in compliance with regulations.
- Coordinate and track legal documents.
- Order and monitor settlement services, including but not limited to property valuation, flood determination and ownership information.
- Perform research via Registry of Deeds websites and city/town tax databases.
- Review completed settlement service reports and report all errors/discrepancies to applicable vendor for correction.
- Print valuation reports to be mailed to borrowers.
- Review flood certification, and mail required documentation to borrowers if property is within a flood zone.
- Prepare flood documentation packages for approval by Compliance.
- Ensure proper documentation is received/reviewed prior to closing (may include insurance binders), review scheduling calendar to confirm closings.
- Communicate with Retail/Private Banking on clear to close, closing dates, instructions, obtain payoff quotes.
- Update loan origination system data and other system with accuracy and compliance.
- Maintain accurate and up to date notes in loan origination system for management reporting.
- Maintain meticulous files, accuracy, and organization of loans to ensure expedition of closing process.
- Management of shared mailboxes (rotates weekly).
- Ensures timely completion of assigned compliance tests.
- Provide guidance to internal and branch staff for all direct products; Cash Reserve, Auto, Term Secured, Collateral Installment, Heat Loan, Flex Fixed Loan, Personal Loan, Personal Line of Credit, Starter Loan, Flex Line of Credit.
Requirements
- Minimum 1 year banking experience preferred; solid working knowledge of the Home Equity Line of Credit product is preferred.
- Experience processing Consumer Lending products or mortgages preferred.
- Strong communication and negotiating skills are necessary to work in this fast-paced environment.
- Must be knowledgeable about Federal and State Consumer Lending regulations.
- Familiar with all Consumer Lending products.
- Familiar with requirements of various appraisal and ownership scenarios.
- Work on-site when necessary – once per week currently or as otherwise requested.
Benefits
- Eastern offers a robust benefits and retirement package.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
title report interpretationappraisal report analysisflood report analysisdocumentation compliancesettlement services managementproperty valuationflood determinationloan origination systemconsumer lending processingmortgage processing
Soft Skills
communication skillsnegotiating skillsorganizational skillsattention to detailtime managementproblem-solving skillsinterpersonal skillsteam collaborationadaptabilitycustomer service