Senior Contact Center Platform Administrator
ESA - Electronic Security Association
CloudJavaScript
Infrastructure Operations Engineer
Eastern Bank
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts
Visit company websiteJob Level
SeniorLead
About the role
- Manage vendors and infrastructure expense management for all corporate cost centers
- Ensure compliance with IT controls
- Coordinate issue resolution and risk management
- Lead change and project management for SNOW move, adds and change service requests
- Facilitate 3rd party and Network Engineering response to incidents
- Coordinate new infrastructure implementation and delivery of WAN, Meraki, Cisco equipment
- Support Network Access Protection (NAP), Meraki and other compliance policies related to physical infrastructure
- Support users and administer services (Documo/mFax, RingCentral, Five9, Microsoft Teams, Zoom)
- Administer RingCentral for 2000+ users including licenses, upgrades, alerts, and incidents
- Enforce Corporate mobile device policy and support end users
- Contribute to key technical projects and manage on-site network inventory and logistical moves
- Develop plans to meet departmental goals and ensure internal/vendor resources are available and tracked
- Analyze complex problems, make recommendations, and independently drive solutions
Requirements
- Bachelor’s degree in a related field
- 8+ years in technology management (minimum 8 years)
- 5+ years in a leadership or senior technical role
- Strong technical background with experience in complex project support
- Experience with WAN, Meraki, Cisco equipment, Network Access Protection (NAP)
- Experience administering RingCentral, Documo/mFax, Five9, Microsoft Teams, Zoom
- Experience in vendor relations and contract management
- Excellent communication, organizational, and problem-solving skills
- Ability to lead change and project management for service requests and infrastructure implementations
- Willingness to travel to office sites and data centers as required
