Eastern Account System

Collector

• Establish contact with consumers to discuss delinquencies
• Identify the appropriate repayment programs/options
• Record accurate and detailed notes
• Meet or exceed daily, weekly and monthly performance goals
• Comply with policies and procedures of Eastern Account System
• Comply with FDCPA and state consumer protection laws

Customer Support

• Taking and making phone calls to assist customers with their accounts
• Keeping in touch with managers for tips and feedback
• Providing knowledgeable answers to customer inquiries using scripted feedback

Collector

Customer Service – Payment Collection Representative