Customer Service – Payment Collection Representative

Eastern Account System

Customer service role assisting clients with accounts at E-CENTER INC, fully remote work from home. Responsibilities include handling customer inquiries via phone and maintaining communication with managers.

Posted 7/28/2026full-timeRemote • Connecticut • 🇺🇸 United StatesMid-LevelSenior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to provide knowledgeable responses to inquiries. Proficient in maintaining communication with management and efficiently documenting customer interactions.

Highest-signal resume keywords

Customer Service ExperienceEffective CommunicationNote-Taking SkillsRemote Work CapabilityGED or High School Diploma

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Account ManagementKeyboard Proficiency

Soft Skills

Interpersonal SkillsAdaptability

Industry Keywords

RetailSalesWait Staff

About the role

Key responsibilities & impact

Taking and making phone calls to assist customers with their accounts
Keeping in touch with managers for tips and feedback
Providing knowledgeable answers to customer inquiries using scripted feedback

Requirements

What you’ll need

Prior customer service experience (retail, sales, and wait staff)
Access to a quiet place to work from home and reliable internet connection
GED or High School Diploma
Ability to quickly tap out customer notes on a standard keyboard

Benefits

Comp & perks

Medical, dental, vision and life insurance
Ancillary coverages for maternity pay and other life events
Paid time off based on hours worked
Consistent schedule with maintained availability
Birthday off for full-time staff with excellent attendance