EarthCam

Data Entry

• Maintain the hiring department’s high degree of organization and efficiency
• Perform clerical duties like emailing, handling paperwork, and processing background checks
• Schedule interviews and communicate with candidates
• Draft communications materials
• Perform recruitment duties including scheduling interviews, updating the calendar, answering phone calls, and monitoring emails
• Maintain an accurate, organized, and detailed candidate database and handle any relevant paperwork.

Recruiting Clerk, Data Entry

Full-stack Engineer

• Provide strategic direction for leadership of the software development team
• Develop and continuously improve all stages of our Agile Software Development Lifecycle
• Provide senior/subject matter expertise on certain aspects of product architecture
• Critically analyze existing team and implement KPIs to measure effectiveness
• Contribute to product and technology roadmaps
• Develop a program to coach and mentor staff via internal or external resources
• Hire and manage team leads across various development teams
• Develop and enforce industry-standard operating guidelines and policies
• Continuously follow industry advancements and incorporate cutting-edge techniques in software development
• Foster transparency and promote cross-team information sharing and interaction

Technical Lead

iOS Engineer

• Develop and prototype native iOS apps and features for iPhone, iPad, and Apple TV
• Participate in the complete app lifecycle, including concept, requirements, design, development, testing, deployment, and release to the App Store
• Collaborate closely with the UI/UX, QA, and Backend teams to enhance our iOS applications
• Write high-quality, efficient, and maintainable code following best programming practices
• Conduct unit testing to ensure robustness, including edge cases, usability, and reliability
• Identify and resolve performance bottlenecks and bugs
• Build and maintain reusable, reliable code to ensure long-term scalability and performance

Swift Developer

Customer Success Manager

• Oversee the end-to-end customer lifecycle, ensuring a positive customer experience
• Engage assigned customers proactively & maintain a regular cadence of communication
• Develop customer success plans geared towards improving customer sentiment, service experience, product usage, & overall value realization
• Maintain proper customer information hygiene for accurate reporting
• Maintain client confidence and protect operations by keeping information confidential
• Support incoming help requests from end users via telephone, email and helpdesk tickets
• Track and record the problem-solving process and document actions taken until resolution
• Deliver service and support to end-users via phone, email or live chat
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Follow standard processes and procedures and adhere to team KPIs for customer satisfaction & product adoption
• Ensure fast resolution for issues while maintaining customer communication
• Perform all other tasks assigned by supervisor

Customer Success Specialist

Accounts Receivable

• Manage and oversee the daily operations of the Billing and Accounts Receivable department
• Monitor customer account details for non-payments, delayed payments and other irregularities
• Follow up on outstanding payments and resolve customer queries in a timely manner
• Collaborate with sales and customer service departments to ensure accurate and timely invoicing and payment processing
• Develop and maintain relationships with key customers to ensure timely payments and resolve any issues that arise
• Prepare and present reports on the accounts receivable status to senior management
• Manage and motivate the Accounts Receivable & Billing teams to achieve departmental goals and objectives
• Ensure compliance with company policies and procedures, as well as local, state and federal regulations related to accounts receivable
• Oversee our Sales Tax compliance function; retrieve and maintain tax exemption certificates
• Identify areas for process improvement and implement changes to increase efficiency and accuracy

Accounts Receivable Manager

Backend Engineer

• Develop, record and maintain cutting-edge, web-based PHP applications on portal plus premium service platforms
• Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team
• Collaborate with cross-functional teams to identify and resolve technical issues, ensuring seamless and user-centered designs
• Contribute to the development and maintenance of the codebase, ensuring high-quality, maintainable code
• Prepare and maintain all applications utilizing standard development tools
• Utilize backend data services and contribute to increase existing data services API
• Lead the entire web application development life cycle from concept to delivery and post launch support
• Convey effectively task progress, evaluations, suggestions, schedules along with technical and process issues
• Coordinate with co-developers and keep project manager informed of development status
• Participate in code reviews and provide constructive feedback to ensure code quality
• Collaborate with stakeholders to understand business requirements and enhance user experiences

Backend Developer

Technical Recruiter

• Coordinate with hiring managers to identify staffing needs and candidate selection criteria
• Create job descriptions and interview questions that reflect the requirements for each position
• Develop and implement recruitment strategies
• Source applicants through online channels such as Indeed, ZipRecruiter, Monster, LinkedIn and other professional networks
• Participate in all stages of candidate experience (including application, interviews and communication)
• Compile lists of most-suitable candidates by assessing their CVs, portfolios, and references
• Organize and attend job fairs and recruitment events to build a strong candidate pipeline
• Develop a network of potential future hires (e.g. past applicants and referred candidates)
• Maintain records of all materials used for recruitment, including interview notes and related paperwork, to share with key stakeholders
• Forecast hiring needs based on business growth plans

• Develop, record and maintain cutting-edge, web-based PHP applications on portal plus premium service platforms
• Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team
• Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications
• Prepare and maintain all applications utilizing standard development tools
• Utilize backend data services and contribute to increase existing data services API
• Lead the entire web application development life cycle right from concept to delivery and post launch support
• Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
• Document the development process, architecture, and standard components
• Coordinate with co-developers and keep project manager well informed of the status of development effort
• Keep abreast of new trends and best practices in web development

PHP Developer

Project Manager

• Coordinate installations and service calls for clients who have purchased an EarthCam installation package
• Arrange site surveys, equipment installation, relocation, reactivation and removal
• Manage daily processes, events, work orders and assignments for field staff
• Create scopes of work for field teams and ensure adherence to policies
• Qualify contractors, oversee agreements and manage expectations
• Monitor work performance for continuous improvement
• Ensure safety protocols are always followed
• Define customers’ needs via on site surveys, ensuring delivery of appropriate services
• Select and assign proper tools, resources, lifts and safety equipment for each job
• Prepare detailed documentation to prepare the technician for each specific task
• Oversee technicians via image verification for each major task, to document quality and safety
• Check in proactively and report progress regularly for each job
• Provide on-call support for field service technicians
• Facilitate onsite issue resolution and direct processes to win customer satisfaction
• Provide approvals to release field service technicians from jobsites upon proven completion of tasks
• Coordinate with Technical Support and Client Services teams
• Create post-job reports and develop continuous improvement initiatives