Early Childhood Investment Corporation

Coach

• Provide reflective coaching, mentoring, and ongoing support to Quality Improvement Coaches serving licensed child care educators and related program leaders.
• Implement and contribute to the continuous improvement of the Great Start to Quality Mentor Coaching framework through communities of practice, one-on-one coaching meetings, and reflective dialogue.
• Apply Practice-Based Coaching principles and support the implementation of Michigan’s Coaching Competencies to strengthen coaching quality and professional growth.
• Collaborate with ECIC’s coaching team and cross-functional colleagues to develop, update, modify, and deliver coaching resources, trainings, and professional development opportunities.
• Independently manage coaching schedules, activities, documentation, records, materials, and deliverables to ensure accurate tracking, completion, and ongoing program support.

Mentor Coach, Quality Improvement

Consultant

• Conduct program quality assessments, and review of a program’s Self-Reflection responses and evidence for child care and early learning programs in alignment with Great Start to Quality standards and protocols.
• Provide, as needed, all forms of technical assistance as defined by NAEYC and continuous quality improvement guidance to technical to early educators, child care business owners and non-profits, and ECIC’s partner organizations.
• Support, as directed, the installation and implementation of practice-based coaching.
• Collaborate with internal teams, Great Start to Quality Resource Centers, all types of licensed child care programs, and ECIC’s partner organizations to support use of high quality teaching practices, compliance, engagement, and continuous improvement efforts.
• Observe program environments, teaching practices, interactions, children, and staff in accordance with Great Start to Quality protocols and procedures.
• Review and validate program Self-Reflections and supporting documentation following established validation processes and timelines.
• Schedule and conduct validation calls with programs as required.
• Review documentation and written evidence to ensure compliance with Great Start to Quality standards, policies, procedures, and appeals processes.
• Maintain annual inter-rater reliability and required certifications for assessment and observation tools utilized by Great Start to Quality.
• Support the development and implementation of Quality Improvement Plans and continuous quality improvement strategies aligned with Great Start to Quality standards.
• Inform continuous quality improvement efforts related to the installation and implementation of practice-based coaching at ECIC and as provided through Great Start to Quality Resource Centers.
• Consult and collaborate with ECIC’s Mentor Coaches, Great Start to Quality Resource Center-based Quality Improvement Coaches, Great Start to Quality Resource Center staff, early educators, and licensed child care programs regarding assessment findings, validation outcomes, and quality improvement efforts.
• Contribute to the development and delivery of technical assistance, guidance, and consultation services to providers and programs in alignment with Great Start to Quality and NAEYC standards.
• Identify trends, concerns, recommendations, and opportunities for continuous improvement.
• Input observation data, validation findings, evidence, and required documentation into Great Start to Quality technology systems and software platforms in accordance with established protocols and procedures.
• Prepare detailed written reports, findings, summaries, and recommendations related to assessments and validations.
• Maintain accurate, timely, and comprehensive documentation, reports, evidence, and system records in accordance with organizational protocols, procedures, and timelines.
• Maintain proficiency in utilizing Great Start to Quality related technology systems, software platforms or applications.
• Notify Quality Improvement Manager of system issues, trends, concerns, or opportunities for improvement identified through assessments, validations, or provider interactions.
• Collaborate with internal and external partners to support the completion of program quality assessments, engagement of early learning and care programs, and continuous quality improvement efforts.
• Monitor and respond to customer inquiries through designated communication channels to ensure timely and professional customer service.
• Participate in internal workgroups, meetings, and professional learning opportunities to support successful implementation of Great Start to Quality.

Quality Improvement Consultant

Program Manager

• Responsible for the implementation, oversight, and continuous improvement of program quality assessment and validation processes and procedures.
• Supervises and supports staff to ensure timely, reliable, and high-quality evaluations aligned with established protocols and performance standards.
• Partners across teams to ensure consistency, accuracy, and continuous quality improvement.
• Leads implementation and continuous improvement of the Great Start to Quality assessment and validation processes and procedures, ensuring alignment with program standards and expectations.
• Ensures fidelity to the Great Start to Quality model, including adherence to required tools, processes, and documentation supporting program quality recognition.
• Maintains knowledge and understanding of Great Start to Quality, including relevant resources and required documentation.
• Provides technical assistance and training defined by NAEYC to staff and partners.
• Conducts on-site observations of Quality Improvement Consultants and provides ongoing feedback to support performance management and quality improvement.
• Reviews and approves reports, documentation, and administrative items including timecards and expenses.
• Analyzes data to monitor performance and inform decision-making and continuous quality improvement efforts.

Program Manager, Quality Improvement

• Provide reflective coaching, mentoring, and ongoing support to Quality Improvement Coaches serving licensed child care educators and related program leaders.
• Implement and contribute to the continuous improvement of the Great Start to Quality Mentor Coaching framework through communities of practice, one-on-one coaching meetings, and reflective dialogue.
• Apply Practice-Based Coaching principles and support the implementation of Michigan’s Coaching Competencies to strengthen coaching quality and professional growth.
• Collaborate with ECIC’s coaching team and cross-functional colleagues to develop, update, modify, and deliver coaching resources, trainings, and professional development opportunities.
• Independently manage coaching schedules, activities, documentation, records, materials, and deliverables to ensure accurate tracking, completion, and ongoing program support.
• Infant and Toddler Mentor Coaches will additionally support the implementation of the Michigan Infant and Toddler Model to guide coaching and regional Infant and Toddler Learning Community practices.

Mentor Coach, Quality Improvement

Quality Improvement Consultant

Program Manager, Quality Improvement

Mentor Coach, Infant and Toddler