Eagle Eye

Support Engineer

• The Support team at Eagle Eye is a global team, currently situated in three countries UK, Canada, and Australia.
• The global team manages all requests that come in from our customers both internally and externally.
• Each day is different; one day it can be helping an internal employee with new equipment or IT issues, to helping an external customer navigate our platform, to digging into Google Cloud and other 3rd party systems, to examine logs for transactions to troubleshoot an issue.
• All work is managed using our ticketing system, Zendesk.
• The team manages the tickets from cradle to grave being the owner of any issue that is raised.
• As such the team has to have an understanding of multiple systems that are used in Eagle Eye and also have an understanding of how our customers use Eagle Eye products.
• This may sound overwhelming, but everyday is a learning day and no one person knows everything, teamwork is key to resolving issues when communicating within the team, and in the wider Eagle Eye team answers can always be found.
• The Customer Care team works a shift pattern to cover 24/7 global coverage for our customers, to accomplish this, the work patterns are working 5 days out of 7 in a week, including weekends & bank holidays, with variable start times.

Junior Support Analyst – 1 year FTC maternity cover