E4T SAC

Manager, Professional Services

E4T SAC

full-time

Posted on:

Location Type: Remote

Location: Anywhere in North America

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Tech Stack

CloudPMP

About the role

  • Manage and mentor the PS team, including systems analysts, enterprise architects, and network engineers.
  • Create an environment where accountability, teamwork, and innovation thrive.
  • Oversee performance across multiple projects, making sure things run smoothly.
  • Recruit, onboard, and nurture top talent from around the globe.
  • Manage contractors and ensure the right people are in the right roles.
  • Be the trusted advisor that clients turn to when they need expert guidance.
  • Take ownership of escalations and lead the charge in resolving them effectively.
  • Build and maintain client relationships that stand the test of time.
  • Work closely with external project managers to ensure flawless execution.
  • Ensure all PS projects are delivered on time, with top-notch quality and efficiency.
  • Identify areas for improvement and implement solutions that optimize processes.
  • Ensure compliance with Jolera’s high standards—because mediocrity is not an option.
  • Develop training initiatives that keep your team at the top of their game.
  • Provide coaching and mentorship to ensure everyone is growing and thriving.
  • Maintain and develop technical expertise within the team.
  • Make sure all documentation is on point and up to date.
  • Track team performance, provide insights, and continuously improve.

Requirements

  • Post-secondary degree or diploma in IT, Engineering, Business, or a related field.
  • 3 to 5 years of experience in a leadership role within IT Professional Services.
  • Exceptional written and verbal communication skills (bonus points if you can make a technical subject sound fun).
  • Proven experience managing high-performing technical teams.
  • Familiarity with IT infrastructure, cloud solutions, and enterprise networking is a big plus.
  • Industry certifications (ITIL, PMP, CISSP, Fortinet, Microsoft) would be awesome.
  • Experience working with contractors and managing global teams.
Benefits
  • Hybrid work model, because great ideas don't only happen in an office.
  • A competitive salary and benefits package that appreciates your worth.
  • Perks that make every day a bit more special.
  • Opportunities for professional growth and development that will push your career to new heights.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT infrastructurecloud solutionsenterprise networkingproject management
Soft Skills
leadershipcommunicationmentorshipteamworkaccountabilityproblem-solvingclient relationship management
Certifications
ITILPMPCISSPFortinetMicrosoft