E4T SAC

Customer Success Manager

• Attend and or manage quarterly customer temperature calls
• Take on primary responsibility for smaller customers as determined by your manager
• Keep clients informed on new marketing initiatives
• Manage customer escalations and follow up – escalate internally where necessary and ensure issues are handled and client is happy
• Represent the Rev team on Onboarding kickoff calls when others cannot attend, apprise team of what is happening/issues
• Monthly billing coordination (assist Jolera finance and clients billing coordinator)
• Change Request’s and Delivery Acceptance Form’s – create these and follow up, Look to continuously Improve current processes
• From time to time, assist the clients VP channel and the clients assigned SA as needed with Manage CRM entries as needed
• Update client Pipeline on a regular basis – converse with internal team and client account managers to get current updates.
• Expected to proactively use self-learning and internal connections to continuously acquire IT specific knowledge and learn industry nuances.

Engineer

• Conduct targeted assessments of client Intune tenant configurations
• Review and validate client identity models
• Design Windows Autopilot deployment profiles
• Define Enrollment Status Page behavior and compliance policy frameworks
• Configure application deployment within Intune
• Execute pilot deployments and validate PKI integration
• Deliver structured knowledge transfer sessions
• Produce high-level as-built documentation of configurations
• Coordinate with client IT teams and device vendors

Customer Success Manager

Senior Modern Endpoint Engineer, Intune, Autopilot