E4T SAC

Manager

• Manage and mentor the PS team, including systems analysts, enterprise architects, and network engineers.
• Create an environment where accountability, teamwork, and innovation thrive.
• Oversee performance across multiple projects, making sure things run smoothly.
• Recruit, onboard, and nurture top talent from around the globe.
• Manage contractors and ensure the right people are in the right roles.
• Be the trusted advisor that clients turn to when they need expert guidance.
• Take ownership of escalations and lead the charge in resolving them effectively.
• Build and maintain client relationships that stand the test of time.
• Work closely with external project managers to ensure flawless execution.
• Ensure all PS projects are delivered on time, with top-notch quality and efficiency.
• Identify areas for improvement and implement solutions that optimize processes.
• Ensure compliance with Jolera’s high standards—because mediocrity is not an option.
• Develop training initiatives that keep your team at the top of their game.
• Provide coaching and mentorship to ensure everyone is growing and thriving.
• Maintain and develop technical expertise within the team.
• Make sure all documentation is on point and up to date.
• Track team performance, provide insights, and continuously improve.

Manager, Professional Services

AI Engineer

• Build LLM-powered systems (RAG, agents, copilots, automation tools)
• Design data pipelines for structured and unstructured data (PDFs, APIs, databases)
• Implement retrieval systems (vector DBs, embeddings, semantic search)
• Integrate and evaluate models (OpenAI, Claude, Gemini, open-source)
• Ship APIs and microservices (FastAPI / Flask / Node)
• Implement prompt engineering, evaluation, and guardrails
• Deploy on cloud (AWS / GCP / Azure / IBM)
• Monitor accuracy, latency, cost, and failure modes
• Work directly with stakeholders to turn fuzzy needs into shipped systems

Architect

• Lead discovery workshops with customer architects and leadership teams
• Develop migration runbooks, playbooks, and technical designs
• Perform hands-on migration work across various environments
• Mentor internal technical teams and communicate with senior stakeholders

Senior Cloud & Infrastructure Migration Architect

Platform Engineer

• Administer & Support Security Products – Own day-to-day operation of CrowdStrike, SentinelOne, Proofpoint, Qualys, Microsoft, and our Cyber-Awareness Training suite.
• Deploy & Configure – Support Migrations, build repositories, and fine-tune policies and tasks across platforms.
• Troubleshoot & Escalate – Act as the SME for complex security incidents, providing Tier-3 support to our operations team.
• Identity Protection – Monitor Azure AD / Microsoft Entra ID and Okta, enforce least-privilege access, and remediate identity-based threats.
• Automate & Optimize – Script (PowerShell/Python) to speed deployment, reporting, and continuous configuration compliance.
• Document & Improve – Maintain clear exception/run-book documentation and drive process improvements that elevate customer satisfaction.

Security Platform Engineer

IT Support

• Architect and implement enterprise-scale cloud and HCI architectures, ensuring seamless connectivity between on-prem infrastructure (HyperFlex, VxRail) and Microsoft Azure via ExpressRoute, VPN Gateways, and Virtual WAN.
• Serve as a strategic advisor to infrastructure, application, and security teams, aligning networking choices (latency, bandwidth, and topology) to business performance goals.
• Define and maintain architectural blueprints for hybrid networking, including IP addressing schemes, routing protocols (BGP), and VNet/VPC peering standards.
• Architect Active Directory and Azure AD for secure identity, while implementing Network Security Groups (NSGs), ASGs, and Azure Firewall to enforce micro-segmentation.
• Lead migration efforts, transitioning legacy workloads to Azure, ensuring network integrity and minimal downtime during "lift and shift" or refactoring projects.
• Evaluate and deploy HCI platforms, optimizing the underlying networking fabric (Cisco ACI or Dell SmartFabric) for maximum compute and storage throughput.
• Implement disaster recovery strategies leveraging Azure Site Recovery and global load balancing (Traffic Manager, Front Door) to ensure high availability.
• Collaborate with security teams to harden network entry points and enforce compliance (NIST, ISO 27001) through deep packet inspection and encrypted transit.
• Lead cross-team design sessions and PoCs for emerging network technologies like Zero Trust Network Access (ZTNA) and SASE.

Enterprise Architect

Engineer

• You are passionate about Cybersecurity and have experience building and deploying distributed ELK (Elasticsearch, Logstash, and Kibana) stacks.
• You will help develop, enhance, design, deploy, and maintain our cyber programs, data analytics, threat hunting, and machine learning modules.
• Be the primary subject matter expert for log ingestion/analysis.
• Develop ELK stacks as infrastructure as code.
• Implement Logstash configuration files, set up data pipelines for various log types such as Syslog.
• Design, access, and maintain data stores, feeds, and associated tools based on ELK to fully integrate environments with multiple data sources including third-party applications.
• Develop automation scripts to identify anomalies and visualize them in Kibana.
• Identify, design, and implement improvements such as automating manual processes, optimize delivery of data, and re-design infrastructure as required.
• Assist in the development of network intrusion analytics as part of a larger team.
• Configure and maintain Linux-based OS in support of ELK stack.
• Document the installation and configuration for production deployments.

Manager, Professional Services

AI Engineer

Senior Cloud & Infrastructure Migration Architect

Security Platform Engineer

Enterprise Architect

Elastic Engineer