E4T SAC

Program Manager

• Collaborate with Jolera Operations, Architects and Leadership teams to anticipate and respond to customer technology needs.
• Conduct strategic technology planning sessions with key customer stakeholders to ensure alignment with business goals.
• Provide consistent, proactive updates to both internal teams and customers, tracking and managing technology initiatives.
• Maintain a holistic overview of each customer’s current IT landscape and work with them to map out an ideal technology future state.
• Partner with senior customer executives to define and drive robust IT Strategic Plans that support targeted business outcomes.
• Oversee customer onboarding, technology projects and other strategic undertakings, ensuring smooth coordination between Jolera teams and customer stakeholders.
• Manage customer agreements, including negotiation and renewals.
• Address and resolve customer concerns proactively, focusing on solution-driven actions.
• Oversee invoicing, reporting and financial administration to guarantee accuracy and punctuality.
• Ensure the CRM system is consistently updated with comprehensive customer data, including contacts, opportunities and contracts.
• Establish and foster strong relationships with key customer executives, becoming the primary contact for IT strategy and service-related inquiries.
• Lead strategic customer engagement by collaborating with internal teams to meet and exceed customer needs.
• Maintain productive relationships with third-party vendors and partners, ensuring alignment with customer requirements.
• Stay informed of customer business developments to proactively identify and address emerging needs.
• Ensure continual engagement by issuing timely invitations to events, acknowledging special occasions and offering personalized gestures of appreciation.
• Serve as a senior advisor, providing thought leadership on IT strategy, business transformation and organizational change management.
• Demonstrate executive presence and articulate complex IT concepts for both technical and non-technical audiences at all organizational levels.
• Champion the incorporation of business transformation and change management principles in client engagements, particularly within large, multifaceted settings.
• Mentor junior team members to cultivate a high-performance, customer-centric culture.
• Drive innovation and ongoing enhancements to both internal operations and customer solutions.

Senior Program Director

Engineer

• Lead the deployment and configuration of Meraki SD-WAN solutions for global enterprise customers.
• Integrate Cisco SD-WAN with customer LAN/WAN architectures, ensuring compliance with performance and security requirements.
• Design and maintain detailed network diagrams and documentation for handover to internal and customer teams.
• Configure and implement BGP, OSPF, VRFs, and routing policies in diverse network environments.
• Collaborate with Project Managers and customer stakeholders to plan implementation timelines and ensure successful go-lives.
• Serve as the technical point of contact during project delivery—resolving issues, leading cutovers, and validating configurations.
• Participate in pre-implementation planning, including design validation and readiness assessments.
• Follow Jolera’s project and change management frameworks, ensuring consistent delivery across global accounts.
• Ensure best practices and standardized configurations are applied during every deployment.
• Evaluate emerging technologies and contribute to strategic network architecture planning.
• Traffic monitoring - packet capture and Wireshark - develop firewall rules based on packet captures.

Senior Networking Engineer

Network Engineer

• Technical prime in any incidents affecting Network operations, accountable for root cause analysis and remediation activities, including working with vendor support.
• Top-Level responsibility, incident handling, communication with internal stakeholders and clients, and troubleshooting for escalations of major incidents.
• Interface with customers, project managers and other technical staff to complete network related projects in regards to Firewalls, APs and Switches and to troubleshoot network related customer issues.
• Implement configurations, connectivity and maintenance of network devices to include Routers, L2/L3 Switches, Firewalls, Load Balancers and Wi-Fi Access points and controllers.
• Analyze and troubleshoot complex technical support incidents and problems.
• Manage, monitor and maintain core network services that include LAN, WAN, WLAN.
• Isolate, resolve and document all operational and technical problems and performance bottlenecks.
• Develop and maintain network management procedures including the documentation of procedures for daily operational support for the LAN, WAN and routing Infrastructure (e.g. backups, logging, etc.).
• Monitor, troubleshoot, identify and remedy areas of congestion and/or degraded quality.
• Secure network systems by establishing and enforcing policies, and defining monitoring access.
• Monitoring and management of network infrastructure for continuous uptime and SLA maintenance.
• Working quickly on open high-impact tickets assigned to group and participate in impact analysis where application for related ticket issues.
• Work on customer network project implementations.
• Report of risks, trends and service gaps to IT leadership.
• Create and actively maintain network and collaboration technical configuration documents and topology maps.
• Be proactive in identifying new network technologies and assessing its adoption.
• Perform failure/root cause analysis during problem resolution process.
• Build a solid working relationship with the customer base and vendors.
• Responding to business customer support calls.
• Audit work practices to established procedures, developing new procedures and documentation as required.
• Participate in network technology evaluation and architecture planning processes as required.

Senior Network Engineer

Technical Project Manager

• Transform high-level scope requirements into actionable, innovative project plans.
• Steer the project ship through its entire lifecycle, ensuring timely, high-quality deliverables.
• Maintain an iron grip on scope, schedule, and budget, but with the flair of a startup guru.
• Proactively sniff out potential issues and risks, taking charge before they become showstoppers.
• Juggle project dependencies and navigate the critical path with the finesse of a seasoned captain.
• Deploy resources like a master strategist, ensuring all hands are on deck and fully utilized.
• Serve as the chief communicator, crafting updates and presentations that keep everyone, from team members to stakeholders, in the loop and motivated.
• Drive the team forward, mentoring and inspiring like a coach during playoff season.
• Embrace additional responsibilities with gusto, always adding your unique touch to tasks.
• Collaborate with cross-functional teams to identify resource requirements, allocate resources efficiently, and optimize resource utilization.
• Motivate and influence your teams to be successful in their roles.
• Lead a high-performing team, fostering a culture of excellence, collaboration, and continuous improvement.
• Execute implementation and complex service onboarding projects with a focus on the customer experience and operational readiness for support.

Senior IT Project Manager

• Lead the deployment and configuration of Cisco SD-WAN (Viptela) solutions for global enterprise customers.
• Integrate Cisco SD-WAN with customer LAN/WAN architectures, ensuring compliance with performance and security requirements.
• Design and maintain detailed network diagrams and documentation for handover to internal and customer teams.
• Configure and implement BGP, OSPF, VRFs, and routing policies in diverse network environments.
• Collaborate with Project Managers and customer stakeholders to plan implementation timelines and ensure successful go-lives.
• Serve as the technical point of contact during project delivery—resolving issues, leading cutovers, and validating configurations.
• Participate in pre-implementation planning, including design validation and readiness assessments.
• Follow Jolera’s project and change management frameworks, ensuring consistent delivery across global accounts.
• Ensure best practices and standardized configurations are applied during every deployment.
• Evaluate emerging technologies and contribute to strategic network architecture planning.

• Transform high-level scope requirements into actionable, innovative project plans.
• Steer the project ship through its entire lifecycle, ensuring timely, high-quality deliverables.
• Maintain an iron grip on scope, schedule, and budget.
• Proactively identify and mitigate potential issues and risks.
• Manage project dependencies and navigate the critical path.
• Deploy and allocate resources efficiently to optimize utilization.
• Serve as the chief communicator, crafting updates and presentations for stakeholders.
• Drive, mentor, and inspire teams to achieve high performance.
• Execute implementation and complex service onboarding projects focused on customer experience and operational readiness for support.
• Collaborate with cross-functional teams to identify resource requirements and optimize utilization.

Project Manager

• Establish best practices, methodologies, and standards for project management across the organization.
• Convert high-level business objectives into actionable, innovative project plans.
• Ensure all projects align with company strategy and goals while managing resources effectively.
• Take charge of projects as required, guiding them through their entire lifecycle to deliver timely, high-quality outcomes.
• Maintain rigorous oversight while fostering a culture of innovation and flexibility by controlling scope, schedule, and budget.
• Identify potential issues and risks across projects, implementing mitigation strategies before they escalate.
• Coordinate and manage inter-project relationships with strategic acumen.
• Ensure teams are effectively deployed and resources are utilized efficiently through optimization of the resource allocation.
• Serve as the primary communicator, delivering updates and presentations that keep all stakeholders informed and engaged.
• Lead by example, fostering professional growth and development within your team.
• Influence and encourage teams to achieve project success.
• Tackle new challenges with enthusiasm, adding your unique touch to every task.

Manager, Project Management Office

Full-stack Engineer

• Design, develop, and maintain high-quality, scalable, and efficient web applications
• Develop front-end applications using React.js and other relevant frameworks
• Build robust back-end services and APIs using Node.js and Python
• Manage and optimize databases (SQL/NoSQL)
• Implement and maintain CI/CD pipelines
• Write clean, well-documented, and testable code
• Utilize AI-powered code development tools such as Cursor and Windsurf to enhance development efficiency and code quality
• Develop and maintain prompts and custom instructions for AI code generation tools
• Evaluate and optimize AI-generated code for performance and security
• Perform regular security code reviews to identify and address potential vulnerabilities
• Participate in code reviews, providing constructive feedback with a strong emphasis on security best practices
• Work closely with product managers, designers, and other developers to define project requirements and deliver solutions
• Troubleshoot and resolve complex technical issues and contribute to process improvement and innovation

Full Stack Software Developer

• Lead deployment and configuration of Cisco SD-WAN (Viptela) solutions for global enterprise customers
• Integrate Cisco SD-WAN with customer LAN/WAN architectures ensuring performance and security compliance
• Design and maintain detailed network diagrams and documentation for handover
• Configure and implement BGP, OSPF, VRFs, and routing policies
• Collaborate with Project Managers and customer stakeholders to plan implementation timelines and ensure successful go-lives
• Serve as technical point of contact during project delivery resolving issues and leading cutovers
• Participate in pre-implementation planning including design validation and readiness assessments
• Follow Jolera’s project and change management frameworks ensuring consistent delivery
• Ensure best practices and standardized configurations are applied during every deployment
• Evaluate emerging technologies and contribute to strategic network architecture planning

Digital Marketing

• WordPress Development: Manage and optimize the company's WordPress website, using custom code and the Divi theme to ensure performance and attractive design.
• AI Web Development Tools: Utilize AI tools for web development such as Lovable, Bolt.new, and V0.dev to create innovative elements and pages.
• Visual & Video Content Creation: Produce high-quality visual content and videos using AI tools like Canva, Leonardo.ai, and text-to-video platforms for digital marketing campaigns.
• Digital Marketing Strategy: Collaborate with the marketing team to define and implement strategies that increase website traffic, engagement, and brand visibility.
• Technological Innovation: Bring fresh and innovative ideas to campaigns, helping Jolera stand out in the market through emerging technologies.
• Continuous Learning: Stay updated with the latest trends in web development, WordPress, AI, and content creation tools.
• Present portfolio: Be prepared to present a portfolio demonstrating creative and strategic capabilities.
• Drive digital transformation: Be a key player in Jolera's digital transformation and contribute directly to marketing initiatives.

WordPress Developer, AI Digital Marketing Specialist

Bilingual

Bilingual Systems Support Professional (Remote)

• Establish best practices, methodologies, and standards for project management across the organization.\n• Convert high-level business objectives into actionable, innovative project plans.\n• Ensure all projects align with company strategy and goals while managing resources effectively.\n• Take charge of projects as required, guiding them through their entire lifecycle to deliver timely, high-quality outcomes.\n• Maintain rigorous oversight while fostering a culture of innovation and flexibility by controlling scope schedule and budget\n• Identify potential issues and risks across projects, implementing mitigation strategies before they escalate.\n• Coordinate and manage inter-project relationships with strategic acumen.\n• Ensure teams are effectively deployed and resources are utilized efficiently through optimization of the resource allocation.\n• Serve as the primary communicator, delivering updates and presentations that keep all stakeholders informed and engaged.\n• Lead by example, fostering professional growth and development within your team.\n• Influence and encourage teams to achieve project success.\n• Tackle new challenges with enthusiasm, adding your unique touch to every task.

Senior Program Director

Senior Networking Engineer

Senior Network Engineer

Senior IT Project Manager

Senior Network Engineer

Senior Network Engineer

Senior Network Engineer

Senior IT Project Manager

Manager, Project Management Office

Full Stack Software Developer

Senior Network Engineer

WordPress Developer, AI Digital Marketing Specialist

Bilingual Systems Support Professional (Remote)

Manager, Project Management Office (PMO) (Remote)