Customer Success Manager

E4T SAC

Customer Success Manager at Jolera managing client relationships for major telco clients. Ensuring client satisfaction through relationship management and proactive communication.

Posted 4/27/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Attend and or manage quarterly customer temperature calls
Take on primary responsibility for smaller customers as determined by your manager
Keep clients informed on new marketing initiatives
Manage customer escalations and follow up – escalate internally where necessary and ensure issues are handled and client is happy
Represent the Rev team on Onboarding kickoff calls when others cannot attend, apprise team of what is happening/issues
Monthly billing coordination (assist Jolera finance and clients billing coordinator)
Change Request’s and Delivery Acceptance Form’s – create these and follow up, Look to continuously Improve current processes
From time to time, assist the clients VP channel and the clients assigned SA as needed with Manage CRM entries as needed
Update client Pipeline on a regular basis – converse with internal team and client account managers to get current updates.
Expected to proactively use self-learning and internal connections to continuously acquire IT specific knowledge and learn industry nuances.

Requirements

What you’ll need

2+ years of work experience in client-facing roles in either sales or IT operations with a major telco in Canada
Confident knowledge of technology services sales and general negotiating principles
Understands IT broadly enough to have an insightful conversation and earning a position as a trusted advisor.
Excellent communication, and presentation skills
High-touch customer skills related to urgency and managing/exceeding expectations.
Dynamic enough to build relationships and communicate effectively with senior and mid-level managers
Strong organization and time-management skills.
Knows when to say "no" or "help".
Is sufficiently resourceful and able to track multiple moving targets with shifting priorities.

Benefits

Comp & perks

Competitive compensation package
Competitive benefits package
Company Perks, Good Life gym, and various brand discounts
Company events, recognitions, and celebrations
Career development and growth opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillspresentation skillscustomer service skillsrelationship buildingorganizational skillstime-management skillsnegotiation skillsresourcefulnessproblem-solving skillsadaptability