Senior Network Engineer
Tucows
AnsibleSwitching
Senior Network Engineer
E4T SAC
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
DNSFirewallsSwitching
About the role
- Technical prime in any incidents affecting Network operations, accountable for root cause analysis and remediation activities, including working with vendor support.
- Top-Level responsibility, incident handling, communication with internal stakeholders and clients, and troubleshooting for escalations of major incidents.
- Interface with customers, project managers and other technical staff to complete network related projects in regards to Firewalls, APs and Switches and to troubleshoot network related customer issues.
- Implement configurations, connectivity and maintenance of network devices to include Routers, L2/L3 Switches, Firewalls, Load Balancers and Wi-Fi Access points and controllers.
- Analyze and troubleshoot complex technical support incidents and problems.
- Manage, monitor and maintain core network services that include LAN, WAN, WLAN.
- Isolate, resolve and document all operational and technical problems and performance bottlenecks.
- Develop and maintain network management procedures including the documentation of procedures for daily operational support for the LAN, WAN and routing Infrastructure (e.g. backups, logging, etc.).
- Monitor, troubleshoot, identify and remedy areas of congestion and/or degraded quality.
- Secure network systems by establishing and enforcing policies, and defining monitoring access.
- Monitoring and management of network infrastructure for continuous uptime and SLA maintenance.
- Working quickly on open high-impact tickets assigned to group and participate in impact analysis where application for related ticket issues.
- Work on customer network project implementations.
- Report of risks, trends and service gaps to IT leadership.
- Create and actively maintain network and collaboration technical configuration documents and topology maps.
- Be proactive in identifying new network technologies and assessing its adoption.
- Perform failure/root cause analysis during problem resolution process.
- Build a solid working relationship with the customer base and vendors.
- Responding to business customer support calls.
- Audit work practices to established procedures, developing new procedures and documentation as required.
- Participate in network technology evaluation and architecture planning processes as required.
Requirements
- Computer Technology degree/diploma or equivalent experience with a minimum of 7 years of experience in an Enterprise-level Network Support position.
- Expert-level experience with Fortinet/Fortigate firewalls and security solutions, including configuration, troubleshooting, and optimization.
- Expert-level with additional firewall vendors such as Meraki and Palo Alto.
- Experience working with various network technologies such as VPN, DNS Filtering, IPS, VLAN, SD-WAN, Layer 2/3 Switching.
- Expertise with other network vendors such as Barracuda, Palo Alto, HP Aruba, as well as Cisco devices and solutions.
- Experience with network management and reporting systems.
- Experience or willingness to work with Zero Trust and SASE solutions such as Cato Networks, Zscaler, and FortiSASE.
- Strong troubleshooting and diagnostic skills for network issues, including packet capture analysis.
- A strong sense of personal responsibility and accountability, with well-developed organizational skills and attention to detail and accuracy.
- Experience working in a team-oriented, collaborative environment.
- Excellent verbal and written communication, documentation, interpersonal, and customer service skills.
- Well-developed time management skills, with the ability to work under time-sensitive deadlines and balance multiple tasks simultaneously.
Benefits
- Hybrid/Remote opportunity.
- A competitive salary and benefits package that appreciates your worth.
- Perks that make every day a bit more special.
- Opportunities for professional growth and development that will push your career to new heights.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
network troubleshootingroot cause analysisconfiguration managementpacket capture analysisVPNDNS FilteringIPSVLANSD-WANLayer 2/3 Switching
Soft skills
organizational skillsattention to detailaccountabilityteam collaborationverbal communicationwritten communicationinterpersonal skillscustomer service skillstime managementproblem-solving
