E-Verify Program

Team Leader – Operations

E-Verify Program

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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Salary

💰 $66,998 - $107,197 per year

Job Level

Senior

About the role

  • Manage day-to-day business area activities; provide leadership and direction to the team and set team goals and expectations
  • Act as a technical resource for a team; provide assistance on system issues, work processes and procedures
  • Train team members to ensure less experienced employees are able to respond professionally, courteously, quickly and accurately to all inquiries from internal and external customers
  • Provide coaching and development feedback to the team
  • Work with other departmental teams to review and set performance goals and track performance against these goals
  • Identify trends, determine root causes, and initiate appropriate action to resolve issues
  • Conduct random audits of the team’s work
  • Review audit results with employees and create performance improvement plans as necessary
  • May develop short and long-term service objectives and methods; implement these methods when approved
  • Respond quickly and accurately to escalate issues from clients and customers
  • Review customer needs and delivery commitments and review with team members
  • May represent the department on corporate projects

Requirements

  • Bachelor's degree or advanced degree (where required)
  • 5+ years of experience in related field
  • In lieu of degree, 7+ years of experience in related field
  • Proven leadership experience strongly preferred
  • Adaptability: Willingness to remain flexible and adaptable based on changing circumstances or new information
  • Conflict Resolution and Problem-Solving: Experience addressing issues promptly, anticipate challenges, and making sound decisions under pressure
  • Account Implementation, group membership maintenance and billing knowledge preferred
  • Experience using enrollment platforms (ex. Facets, Salesforce, Electronic File Maintenance)
Benefits
  • Medical, dental, and vision coverage along with numerous health and wellness programs
  • Parental leave and support plus adoption and surrogacy assistance
  • Career development programs and tuition reimbursement for continued education
  • 401k match including an annual company contribution
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
leadershipconflict resolutionproblem-solvingaccount implementationbilling knowledgeenrollment platformsFacetsSalesforceElectronic File Maintenance
Soft Skills
adaptabilitycoachingdevelopment feedbackcommunicationteam management
Certifications
Bachelor's degreeadvanced degree