E-Typist

Transcription Technology Support Specialist – Contracted

E-Typist

contract

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Location Type: Remote

Location: United States

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About the role

  • As a Transcription Technology Support Specialist at E-Typist, Inc., you will be a key player in ensuring seamless operation and user satisfaction with our technology stack including equipment used for legal and general transcription.
  • Your primary responsibilities will include troubleshooting technical issues, providing user support, and maintaining the functionality of essential tools such as Office 365, OneDrive, Box, Slack, SharePoint, and transcription software and equipment.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Proven experience in technical support roles, preferably in a remote work setting.
  • User Support: Provide remote technical support to end-users, addressing inquiries and resolving issues including but not limited to Office 365, OneDrive, Box, Slack, SharePoint, and transcription software and equipment.
  • Troubleshooting: Diagnose and troubleshoot software and hardware issues, ensuring quick and effective problem resolution.
  • Develop and deliver user training sessions on the effective use of our technology stack.
  • Create and maintain comprehensive documentation for common issues and solutions.
  • Implement and enforce security best practices for remote users, with a focus on data protection and compliance.
  • Strong understanding of remote collaboration tools and their configurations.
Benefits
  • This is a fully remote position and does not require you to move or relocate before hire.
  • Company Overview: E-Typist, Inc. is a forward-thinking and remote-friendly business that leverages cutting-edge technologies, including Office 365, OneDrive, Slack, SharePoint, and transcription software , to enhance collaboration and productivity.
  • Proficient in troubleshooting issues related to Office 365, OneDrive, Box, Slack, SharePoint. Experienced with transcription software and related equipment.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively in a remote team environment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingtechnical supportuser supportdocumentationdata protectioncompliance
Soft skills
user satisfactioncommunicationtrainingproblem resolution
Certifications
Bachelor’s degree in Information TechnologyBachelor’s degree in Computer Science