E-Typist

Customer Support

• As a Transcription Technology Support Specialist at E-Typist, Inc., you will be a key player in ensuring seamless operation and user satisfaction with our technology stack including equipment used for legal and general transcription.
• Your primary responsibilities will include troubleshooting technical issues, providing user support, and maintaining the functionality of essential tools such as Office 365, OneDrive, Box, Slack, SharePoint, and transcription software and equipment.

Transcription Technology Support Specialist – Contracted

Support Engineer

• Provide remote technical support to end-users, addressing inquiries and resolving issues
• Assist users with account setup, configuration, and access permissions
• Diagnose and troubleshoot software and hardware issues
• Collaborate with software providers to escalate and resolve complex technical issues
• Develop and deliver user training sessions on the effective use of our technology stack
• Create and maintain comprehensive documentation for common issues and solutions
• Administer and maintain Slack channels
• Manage SharePoint sites and permissions

Transcription Technology Support Specialist – Contracted

Technical Support Specialist – Contracted