E-Typist

Support Engineer

• Provide remote technical support to end-users, addressing inquiries and resolving issues
• Assist users with account setup, configuration, and access permissions
• Diagnose and troubleshoot software and hardware issues
• Collaborate with software providers to escalate and resolve complex technical issues
• Develop and deliver user training sessions on the effective use of our technology stack
• Create and maintain comprehensive documentation for common issues and solutions
• Administer and maintain Slack channels
• Manage SharePoint sites and permissions

Technical Support Specialist – Contracted