Technical Support Specialist – Contracted
E-Typist
contract
Posted on:
Location Type: Remote
Location: United States
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About the role
- Provide remote technical support to end-users, addressing inquiries and resolving issues
- Assist users with account setup, configuration, and access permissions
- Diagnose and troubleshoot software and hardware issues
- Collaborate with software providers to escalate and resolve complex technical issues
- Develop and deliver user training sessions on the effective use of our technology stack
- Create and maintain comprehensive documentation for common issues and solutions
- Administer and maintain Slack channels
- Manage SharePoint sites and permissions
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- Proven experience in technical support roles, preferably in a remote work setting
- Proficient in troubleshooting issues related to Office 365, OneDrive, Box, Slack, SharePoint
- Experienced with transcription software and related equipment
- Strong understanding of remote collaboration tools and their configurations
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively in a remote team environment
Benefits
- Remote work environment
- Comprehensive training and support
- Collaboration with a skilled team
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingtechnical supportaccount setupconfigurationdiagnosing software issuesdiagnosing hardware issuesuser trainingdocumentationtranscription software
Soft skills
communicationinterpersonal skillsindependent workcollaborative work
Certifications
Bachelor’s degree in Information TechnologyBachelor’s degree in Computer Science