Registration Manager

e.Republic

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $24 - $25 per hour

Job Level

JuniorMid-Level

About the role

  • Provide excellent customer support via phone and email to internal and external customers surrounding their event needs.
  • Create and manage action plans with deadlines for assigned events, ensuring strict adherence to timelines.
  • Regularly assess event progress and collaborate with the Senior Registration Manager to address additional needs and ensure success.
  • Create, edit, and deploy event promotions utilizing marketing software.
  • Conduct follow-up outreach and communication via email and phone to drive event registrations and engage sponsors.
  • Maintain accuracy of the contact database by updating records, creating new contacts, and processing registrations.
  • Assist registrants with secure payment processing for fee-based events.
  • Conduct internet research for new event leads as necessary.
  • Produce accurate and professional event reports for internal and external clients.
  • Prepare and ship materials for events as required. This includes printing, stuffing, and folding of registration materials and badges, and other documents – in-house or on the road. This may require travel into the office if local.
  • Travel to events to provide onsite registration support, including setup of registration/exhibit areas (requires bending, lifting up to 50 lbs.), attendee check-in, and coordination with the onsite team.
  • Maintain regular workload while traveling, which may include weekends.
  • Effectively manage workload responsibilities during periods of business travel. Some weekend travel may be necessary depending on event timing.
  • Setup, test, maintain, and troubleshoot onsite equipment and network which includes but is not limited to: MacBooks, laptops, printer, Wi-Fi hotspots, routers, and badge scanning application.

Requirements

  • 2+ years of office experience with strong organizational and communication skills, plus proven technology proficiency and adaptability to new tools and systems.
  • Excellent written and verbal communication skills.
  • Highly organized and detail-oriented.
  • Effectively multitask in a fast-paced environment and be flexible with responsibilities.
  • Brings an ownership mindset, with commitment to follow-through and continuous improvement.
  • Must have a high level of technology literacy and be comfortable with problem-solving and troubleshooting programs, networks, and equipment such as printers, laptops, routers and modems.
  • Self-starter and able to work without supervision.
  • Proficient with Microsoft Excel, Outlook, and Word.
  • Typing of at least an average of 55 wpm.
  • Efficiently navigate the internet for research.
  • HTML experience a plus but not required.
  • Salesforce and/or HubSpot experience is a plus but not required.
  • Ability to bend, stoop, and lift up to 50 lbs.
  • Must be in a work environment with reliable Internet access.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
event managementcustomer supportdata entrypayment processinginternet researchreport productionequipment troubleshootingHTMLtyping (55 wpm)multitasking
Soft skills
organizational skillscommunication skillsdetail-orientedflexibilityownership mindsetproblem-solvingself-starteradaptabilitycommitment to follow-throughtime management