Senior Cloud Platform Operations Manager

E.ON

full-time

Posted on:

Location Type: Hybrid

Location: Köln • Germany

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Job Level

Senior

Tech Stack

AWSCloudGo

About the role

  • Responsibility for operational service management across the entire platform (availability, incidents, monitoring, service quality)
  • Coordination of incident and problem management in close cooperation with engineering teams and central operations
  • Definition and maintenance of operational standards for cloud-native and serverless services on AWS
  • Ensuring operational readiness for releases and changes (go-live checks, rollback readiness, communication)
  • Definition and tracking of SLAs/SLOs, operational KPIs and service health metrics
  • Responsibility for supplier and service-level management with relevant vendors
  • Continuous improvement through identification of operational risks, monitoring recurring issues and initiating appropriate remediation measures
  • Operational interface between Product, Engineering, Security and Enterprise Governance teams

Requirements

  • Several years of experience in IT operations, service management or platform operations
  • Good understanding of ITIL-aligned processes (incident, availability, monitoring, change)
  • Experience operating cloud-based platforms, ideally on AWS
  • Ability to work effectively with Agile and DevOps-oriented engineering teams
  • Strong coordination and decision-making skills
  • Pragmatic mindset: governance where necessary — flexibility where possible
  • Confident communication in German and English
  • Nice to have: experience in regulated or high-availability consumer environments (energy, finance, mobility)
  • Familiarity with cloud observability and monitoring concepts
  • Experience collaborating with external service providers and vendors
  • Insights into large-scale enterprise governance structures
  • Experience with AI-assisted tools in the operational environment
Benefits
  • A highly motivated team with flat hierarchies and short communication lines
  • An office in the heart of Cologne and the option for hybrid working
  • Lots of fun at work and within the team
  • Competitive compensation and 30 days of vacation per year
  • Subsidized job ticket and free parking
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT operationsservice managementplatform operationscloud-native servicesserverless servicesAWSITILSLAsSLOsoperational KPIs
Soft Skills
coordination skillsdecision-making skillspragmatic mindsetcommunication skills