Energy Specialist, Customer Service

E.ON

full-time

Posted on:

Location Type: Hybrid

Location: Köln • Germany

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About the role

  • You handle inquiries by phone, email, or chat and resolve issues independently
  • You take ownership of each case you handle until it is fully resolved
  • You will be trained in all relevant topics and will be able to handle a wide range of requests related to tariffs, bills, products, payment installments, relocations, or contract changes
  • You document your cases clearly and transparently
  • You proactively contribute when you identify the need for improvements in processes, tools, or workflows
  • You work closely with your team, support colleagues, and jointly develop new ideas for improved customer service
  • You handle change confidently and quickly familiarize yourself with new topics
  • You are open to new tools such as AI-assisted assistants and digital services

Requirements

  • Experience in B2C service, whether in-house or with an external provider, is desirable
  • Experience with energy industry topics is an advantage but not a requirement
  • Excellent German language skills, both written and spoken
  • Enthusiasm for learning new topics and finding practical solutions
  • Independent, reliable working style and a friendly, clear communication style
  • Team spirit, sense of responsibility, and willingness to make decisions
  • Proficiency in using digital tools
  • Experience with agile projects or agile working methods is an advantage
Benefits
  • A highly motivated team with flat hierarchies and short communication lines
  • An office in the heart of Cologne and the option for hybrid work
  • Plenty of fun at work and within the team
  • Competitive pay and 30 days of vacation per year
  • Subsidized job ticket and free parking
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
independent working stylereliable working stylefriendly communicationclear communicationteam spiritsense of responsibilitywillingness to make decisionsenthusiasm for learningproblem-solvingproactive contribution